Operational excellence: How purpose and technology can power performance
McKinsey Talks Operations
The Importance of Enthusiasm in an Organization
In those kind of environments that yours talked about, we often have frontline individuals who are very personally connected to what's going on. And all the way through the organization, there's a level of enthusiasm and connection through that purpose. It's common to hear levels of enthusiasm that make it sound like these people are actually in different areas of the firm.
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