Masters of Scale

How to price your product to scale, w/ClassPass' Payal Kadakia

Feb 14, 2018
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ADVICE

Scale First To Learn Unit Economics

  • When an idea is novel, prioritize getting many users in the door even at unsustainable prices.
  • Bleeding the business early can be necessary to discover customer behavior and product/market fit.
ANECDOTE

Early Product Failure Forced A Pivot

  • Payal launched ClassTivity as an OpenTable-style marketplace for classes and spent 18 months building a perfect site.
  • After launch they only got ~10 reservations/month, forcing a re-think from product to distribution.
INSIGHT

Talk To Partners, Not Just Build Product

  • Building great software didn't solve the real problem of getting people physically to classes.
  • Payal realized manual work and direct partner conversations mattered more than perfect technology early on.
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