The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving 201: When consultants overbill a client (Strategy Skills classics)
Dec 22, 2021
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14
Introduction
00:00 • 3min
How to Overboll a Client - A Case Study
02:34 • 5min
How Do I Get a Copy of My Work?
07:45 • 3min
Transparency From Seriousness - What Not to Do in a Crisis
10:26 • 2min
Transparency and Seriousness Go Hand in Hand
12:29 • 3min
The Remorse Playbook
15:27 • 2min
Don't Tell Your Clients About It
17:31 • 3min
The Olivia Pope Diagonal
20:58 • 3min
Do You Think That Your Approach to Damage Control Would Be Different?
23:36 • 3min
I Don't Want to Know Everything
26:46 • 5min
How to Dismiss a Client
32:00 • 3min
Is There a Better Way to Manage a Liability?
34:41 • 3min
How to Manage a Crisis
37:43 • 4min
The Goal of Apologizing an Coming Clean Is Not to Forgive a Client
41:50 • 3min