
201: When consultants overbill a client (Strategy Skills classics)
The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving
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Transparency and Seriousness Go Hand in Hand
The opposite of seriousness is being calm and cool about it. It's not about saying, if you're not serious, eough to be a joker about it. There are many other personality types you can bring into a meeting besides being serious. At this point, no one even knows what has happened. All we know there's a mistake in bulling. We are going to disclose it. And will show you that we don't hide it. But the way you disclose it matters.
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