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First Tough Feedback Avoided
- Kelsey prepared a scripted, practiced feedback conversation with a direct report who was underperforming.
- She panicked during the one-on-one and avoided giving the feedback, which she later recognized as a turning point.
Conflict Types Clarify Responses
- Amy Gallo defines conflict as any misalignment of needs, wants, or desires between people.
- She categorizes conflicts into task, process, status, and relationship types to guide responses.
Match Approach To Your Goal
- Choose among four approaches: ignore, address directly, address indirectly, or end the relationship.
- Pick the approach based on your goal, not your default conflict style.