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How to Manage: Conflict

Women at Work

CHAPTER

The Dangers of Asking Why Someone's Doing Something

You can't presume you know what's going on. The minute you start telling them why they're doing something, you've totally offended them. You have to find a way to genuinely be curious about what's actually going on. And imputing motive is almost always going to get you on the wrong track,. There's research. I think it was Lindy Greer at Michigan who looked at what happens when you assign people feelings.

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