The Importance of Transparency in Decision Making

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In an ideal world, I might have made a different choice. But let's talk together how we can make this work. You've been made clear what the intention behind the decision is. And your direct report may still be unhappy with the decision, but at least you've understood it fully to your capacity.

People management consists of a fair amount of mediation and diplomacy, and you can’t expect to get the hang of it right away. You’re in the middle of a lot now. Initiating difficult conversations, and then getting all the way through them, takes planning and practice (and sometimes even a breather). Holding tension takes restraint.

Amy B and Kelsey interview Amy G about the types of conflict that new managers should expect to handle, as well as options for responding. They talk through real experiences and common scenarios. Like that time Kelsey needed to tell a direct report they were falling short of her expectations (but didn’t end up saying anything). Or that time Amy G started reporting to a friend. They also give guidance for intervening or not when team members are arguing and for discreetly clueing your group in about the office politics going on.

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