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How to Manage: Conflict

Women at Work

CHAPTER

How to Manage Conflict Among Direct Reports

When is it your job to mediate that situation and when is it not? You want the conflict to be resolved at the lowest possible level. If you can help them resolve the conflict as opposed to stepping in with authority or direction, it's going to go much better over the long run. And I would encourage coaching first, maybe separately, right?

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