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The Importance of Taking a Break
neuroscience shows that we are terrible at these types of conversations that require empathy, emotional self-control when we are shut down. So if you were shut down, don't trudge ahead. Give yourself a moment and it might be the more skilled among us might need 30 seconds to take a deep breath or reorient themselves. If you're new at this, it might be better to take a break and say, you know what, this conversation is really important. Let's take a break, come back to it tomorrow.