OnBase: Smashing Sales and Marketing Misalignments Ep. 155 | The New Customer Experience. Ft. Rob Giglio, DocuSign
Feb 15, 2021
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Introduction
00:00 • 2min
The Importance of Trust and Transparency
02:27 • 3min
Do We Understand the End User and the Consumer?
05:42 • 2min
The New Customer Experience
07:53 • 2min
Customer Interviews Are Powerful
09:36 • 3min
The Customer Lad as the Focal Point
12:29 • 2min
You've Got a Ton Fee Back, Right?
14:15 • 3min
Are You on the Cutting Edge of Data Driven Demand?
16:52 • 3min
The Customer Experience Is a Highly Instrumented One
19:37 • 5min
The Growth of Data Types a and B
24:07 • 2min
The Future of Customer Experience
26:03 • 3min
The Customer Experience Is the Bull's Eye
28:43 • 3min
Customer Journey Work
31:52 • 2min
Don't Forget About That.
34:15 • 2min
I'd Be Happy to Connect on a Linkton
36:40 • 2min