Differentiation Isn't About Features or Price with Stacy Sherman

1

Introduction

00:00 • 3min

2

Customer Experience - Customer Service

02:46 • 2min

3

How to Build a Bridge From Customer Experience to Employee Experience

04:37 • 3min

4

Do You Need a Customer Experience Champion at the Top?

07:31 • 2min

5

V O C and v O E

09:59 • 5min

6

Customer Feedback - How Important Is This Voice Versus That Voice?

14:57 • 4min

7

Employee Engagement

18:27 • 3min

8

What's Your Interest in Video?

21:22 • 3min

9

I Love That You're Using Video for Personal Effect

23:52 • 2min

10

Your Approach to Customer Service Is a Blend of Heart and Science

25:22 • 4min

11

Customer Experience

29:16 • 5min

12

What Are You Doing With Doing C X Right?

34:02 • 2min

13

I Love That You Threw That Ball to Me, and Now I Can Again

35:34 • 2min

14

Always Do Your Best

37:18 • 2min

15

Podcast Episode 73 - Interview Group I N N E R

38:50 • 3min

16

Customer Service - Is Shep Hicin the Godfather?

42:19 • 3min

17

Trader Joes - A Great Employee Experience

45:02 • 2min