Customer Service - Is Shep Hicin the Godfather?

Shep: I love that from the minute i walk in the door, people say hello. That's also how you build a community and advance a movement to make customers experiences better. Stacy: Can you think of a company or a brand that you really appreciate a respect for? Shep: As a customer, yes, so a again, people are going to know this ser but that's ok, cause i feel good about it.