Do You Need a Customer Experience Champion at the Top?

A lot of people want to punt employee experience and employee engagement into h r or talent management talk. You do need a customer experience c x o champion at the top, he says. It's not one person or department ats everyone; it takes a village. And when it comes to the h r topic, they're obviously first in line to the hiring customer centric people. But there has to be a very close partnership and collaboration with marketing, with human resources, with operations, with finance, with everybody,.