The Customer Success Channel Prashanth Jothi, CSM at HubSpot - A day in the life of a CSM
Dec 20, 2022
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14
Introduction
00:00 • 2min
How I Moved From Product Marketing to Customer Success
02:14 • 2min
How Product Marketing and Sales Transferred to Customer Success
04:18 • 3min
The Importance of Career Trajectory in Customer Success
07:35 • 2min
How to Be a Customer Success Manager in the Current Climate
10:03 • 4min
How to Be Proactive in a Company That Is Struggling
13:52 • 3min
How to Service Your Customers Day to Day
16:42 • 2min
How to Be a Product Activation Caller
19:02 • 2min
How to Drive Customer Outcomes in Different Calls
21:20 • 2min
How to Measure the Success of a Customer
23:40 • 3min
How to Drive Customer Outcomes Based on a Maturity Model
26:44 • 3min
How to Ensure That Your Customers Are Continuing to See Success at HubSpot
29:54 • 3min
How to Be a CSM?
32:44 • 1min
How to Be a CSM at HubSpot
34:14 • 2min