Prashanth Jothi, CSM at HubSpot - A day in the life of a CSM
The Customer Success Channel
00:00
How to Drive Customer Outcomes in Different Calls
How are you making sure that even in differing customer call, whether it's again the upsell or renewal or whatever, that you're still driving customer outcomes? Yeah, that's an interesting question on a girl. What we try to do is have a monthly progress report. So for example, if a customer comes in and this was their desired outcome and we created a certain plan and then after a quarter, what was the progress? How has the progress been made at times like customer wouldn't be clear on their goal? That kind of thing. Makes sense. And again, sounds pretty familiar to probably the majority of calls CSMs are having,. You are trying to get your customers to get
Transcript
Play full episode
