Prashanth Jothi, CSM at HubSpot - A day in the life of a CSM
The Customer Success Channel
How to Service Your Customers Day to Day
You are a mid market customer sales manager at Housepot. Can you tell us a little bit more about your book of business? How do you service these customers? What sorts of call? What are you doing with your customers day to day?"Yeah, that's busy busy. So I look into my segment is UK and Ireland, mid market. So in my book of business, I have currently I just checked in the morning,. It's around 113 customers. And our usual call cadence on the car is by monthly. So that kind of adds up to quite a few calls."
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