Prashanth Jothi, CSM at HubSpot - A day in the life of a CSM
The Customer Success Channel
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How to Ensure That Your Customers Are Continuing to See Success at HubSpot
How do you ensure that these customers are continuing to see success at HubSpot as they become more and more mature as a customer? It's just building that accountability, Anika. For example, I would say something on the line, like based on the discussion we've had, we have these action items for your team to begin working on. You mentioned proactive calls and value demonstration calls. Those are all a lot of things that you're doing as a CSM. But how do you keep that momentum going?
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