Prashanth Jothi, CSM at HubSpot - A day in the life of a CSM
The Customer Success Channel
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How to Measure the Success of a Customer
Anika: How do you keep measuring success for a customer over time and what sorts of calls do you have in order to make sure that these milestones are being reached with your customers? Anika: In HubSpot, we use something called growth framework. So it essentially is to grow through the GTM functions of a business. It's essentially a tool that can help in three key ways. And I strongly advise, recommend this growth consulting framework when working to create a potentially growth framework relevant to your industry.
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