Prashanth Jothi, CSM at HubSpot - A day in the life of a CSM
The Customer Success Channel
How to Be a CSM?
I think that having a little bit more AI into our data and how we also, you know, measure and look at that data would be very helpful. The next question is what is your favorite app either on your phone or your laptop that you cannot live without? So I'm not sure if you've heard of this on the cuff, the five minute journal. That's like essentially the simplest way you can do to start and end your day happier and just like five minutes. You know, CSM should definitely be rewarded for the top performance,. We commit to taking those right actions that lead to the long term success for customers.
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