EP 141 | Ryan Glasgow (Sprig) - Why churn and retention always comes back to your user onboarding experience and how to improve it

1

Introduction

00:00 • 2min

2

What Stage of Growth Do You Enjoy Most?

01:56 • 2min

3

Scaling vs Zero to One

03:33 • 4min

4

The Key to Customer Success Is Speaking to Customers

07:04 • 3min

5

How to Position Your Product in the Market?

10:08 • 2min

6

How Has Your Research Evolved Overtime?

12:03 • 2min

7

The Challenges of Customer Retention at Sprig

13:57 • 3min

8

Is There a Job to Be Done?

16:54 • 5min

9

How to Optimize Your Customer Experience

21:39 • 2min

10

Onboarding Flows - Show, Don't Tell

23:19 • 3min

11

How to Deliver Value in Single Player Mode?

26:49 • 2min

12

I Think It's a Good Idea to Add Friction to Onboarding

29:09 • 3min

13

What's One Thing You Wish You Knew When You Got Sotd?

31:41 • 2min

14

Sprig Research

33:45 • 3min