Square One: Conversations with the Best in Business

118: Nick Mehta, CEO of Gainsight

Feb 16, 2022

44:23

Creator website

Highlights

AI Chapters

Episode notes

How to Build a Customer Success Strategy?

04:03

Do You Still Believe Them or Not?

04:46

Can You Tell Me More About Great Cranan Category?

01:19

Introduction

4min

How Did You Think About It When You Were Getting Started the Business?

3min

Is the Product Team in Market a Good Idea?

5min

Can You Tell Me More About Great Cranan Category?

1min

You Know, Crossing the Chasm, Right?

4min

What's Going Through Your Head?

5min

Do You Still Believe Them or Not?

5min

What Are the Growth Engines?

5min

How to Build a Customer Success Strategy?

4min

10.

What Happens When the Company Solves Its Mission?

2min

11.

Don't Rake a Big Round, You Know?

5min

12.

You Know, I'm Still Here. That's It.

2min

This week, I was thrilled to chat with Nick Mehta, CEO of Gainsight. Gainsight is a particularly interesting company and story to unpack - they are the "category creators" of customer success. CS is a common place role and function in tech today, but creating software for CS was less than obvious 10 years ago. Since joining in 2013, Nick has led Gainsight through explosive growth, raised $150M+ and grown the team to 700+ people.

In this episode, we unpacked lessons learned building a category creator, how to work through hitting a wall on the journey of explosive growth and how Nick thinks about fundraising in today's market.