118: Nick Mehta, CEO of Gainsight
Square One: Conversations with the Best in Business
How Did You Think About It When You Were Getting Started the Business?
Oly: We didn't think through it well early on, because we were like, we ok, we can bill softeror customer's success people. And the tan tam is 500 people, yet whatare we gan t do? So eat. Each customer will get a couple of thousand dollars per person, per year, so that a million dollar business or, eh. Oly: What we did was we started, you know, trying to sell and and honestly realizeing gush, there's a lot of companies that don't have c s m teams,. Or they don't really know what c s should be, or who it should report to, or what their job is
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