118: Nick Mehta, CEO of Gainsight
Square One: Conversations with the Best in Business
How to Build a Customer Success Strategy?
Many companies start as a functional solution. So they're solving a problem for a department or role or type of person in a company. But the bigger business problem is just part of your growth strategy. And so then you cannot uplevel to say, ok, while this function exists to solve a business problem, yot a customer, right? Ra naldia: Why are customers success teams important? Well, nat pretension is an important metric for saseny wise and important for sasenwise.
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