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#179 Net Promoter Score with Jared Spool

Mar 1, 2018
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1
Introduction
00:00 • 5min
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2
The Problem With NPS
04:33 • 2min
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3
How to Implement NPS
07:02 • 5min
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4
The Problem With Hierarchical Management Systems
11:41 • 2min
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5
The Importance of Testing With Five Users in Your Usability Test
13:20 • 4min
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6
How to Sell the True Value of What You Do
17:16 • 6min
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7
How to Be a Successful UX Freelancer
23:05 • 5min
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8
The Importance of a Problem Space in Design Thinking
28:33 • 2min
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9
The Five to Eight User Problem
30:49 • 2min
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10
How to Get the Desire Amongst Designers to Be Even More Interested in Design Work
32:24 • 3min
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“NPS is the KFC of satisfaction scores – it’s everywhere and not good for you”. Jared Spool isn’t a fan of Net Promoter Scores. They are a poor metric, weirdly calculated and easily gamed. Jared says we need to stop using NPS and pay attention, proper attention to our customers.
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