The Importance of a Problem Space in Design Thinking

Chris: I agree with Jared that NPS is incredibly misused and broke a metric. But I'm going to maintain that there's an underlying need of a problem space that the NPS is just doing a bad job to solve. We need to take responsibility for our own actions, he says. "I think you're talking act from business to buttons in May," Chris adds. 'We'll get to chat face to face'