The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

CX author Dan Gingiss on turning customers into your own salesforce

Nov 25, 2021
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1
Introduction
00:00 • 2min
2
What Is an Experience Maker?
02:17 • 3min
3
The Leaky Bucket Is What's Leaking Out Are Customers
05:08 • 2min
4
Focusing on the Customer Leads to Profitability
07:28 • 2min
5
How to Get Customers to Share Their Experiences
09:23 • 3min
6
The Centre of the Experience Maker Is Your Wisdomer Model
12:01 • 5min
7
Great Examples in the Book - The Southwest Airlines
16:45 • 2min
8
Becoming a Customer of Your Own Company
18:24 • 2min
9
The Pandemic and Customer Experience
20:33 • 5min
10
How to Scale Your Customer Experience
25:40 • 4min