CX author Dan Gingiss on turning customers into your own salesforce
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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What Is an Experience Maker?
An experience maker is any one at an organization who is focused on the customer with every decision that they make. It's really everyone in the organization, even if they never see a customer, because their job ultimately affects customers. We also need to train and empower all our employees to understand that there in the customer experience business too.
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