
CX author Dan Gingiss on turning customers into your own salesforce
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Great Examples in the Book - The Southwest Airlines
Anda hastig: There are so many great opportunities. Southwest just responded to a person who, by the way, i'm not even sure that she's even a customer of south we don't know. And they had, if you went tract the flight instead of a plane, it was like a little dress flying through the skyd lik imean. They just totally milked it, but it was amazing, and that turned out to be great marketing. We're just asking you to have a conversation with your customers.
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