Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17
Introduction
00:00 • 2min
How to Be a Guest Contestant on Jeopardy
01:44 • 2min
The Importance of Comfort in Running
03:27 • 2min
How to Lay Down Your Child in a Crib
05:05 • 2min
Top Gun: A Review
06:52 • 2min
The Importance of Positive Gas Riders
08:22 • 2min
The Tie That Binds
09:58 • 4min
The Moments of Truth in the Customer Experience
13:45 • 4min
How to Reduce Friction in Marketing
17:49 • 3min
The Importance of Customer Centricity
20:55 • 4min
How to Be a Successful Personal Trainer
24:42 • 2min
The Importance of Empathy in Customer Support
26:37 • 5min
The Value of a Researcher vs. Us
31:18 • 3min
How to Reduce Optionality in Your Customer Service
34:06 • 5min
The Jolt Effect: Four Behaviors for Solving for Fears of Failure
39:09 • 1min
The Importance of Customer Centricity in Product Marketing
40:34 • 3min
How to Connect With Your Audience on LinkedIn
43:44 • 3min