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The surprising fact about customer success teams is many of them at the end of the day are glorified white glove support teams. There's not a strong enough separation between what they do on a day-to-day basis and what a support team does. If your CSM team, your CSM's or CS team is on the hook for getting the customer from where they are at the point of signature to a renewal in ideally an expanded relationship.
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AI-powered
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Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode