The Jolt Effect is a set of four behaviors for solving for the drivers of these fears of failure. Jeff: My fear of failure is expectations overload that you anchored me on benefits that I am pretty convinced my company is never going to achieve. T taking risk off the table is a huge place that customer success plays a role. Go from signature to value. What does that look like? Who's involved? What are the metrics? What are pitfalls and landmines we got to avoid?
Going above and beyond for your customers seems like a no-brainer, but is it really?
Data shows that performing 'Hail Mary's' for your customer doesn't have any greater impact than simply meeting their needs.
Matt Dixon shares some tips on what you should be focusing on, and the good news is it is relatively inexpensive in terms of money, time, and resources.
We need to move our customers from signature to value as quickly and efficiently as possible. Allowing your CS team to focus on making the customer journey as painless as possible results in a bigger impact on customers and your bottom line.
Connect with Matt here
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