#3158

Mentioned in 11 episodes

How to Never Lose a Customer Again

Book •

Mentioned by

Mike Michalowicz

Mentioned in 11 episodes

Mentioned by

Mike Boyle

to describe their business approach to customer retention.

#365 ‒ Training for longevity: A roundtable on building strength, preventing injury, meeting protein needs, guidance for women and youth athletes, and more | Gabrielle Lyon, Mike Boyle, Jeff Cavaliere

Recommended as a really great book about customer retention.

451: If You Want to Grow an Audience in 2026... Do This! (Pace Morby's New Strategy)

Mentioned by

Libby Greiwe

as a book that contains a research study about the chemical reaction consumers have after making a buying decision.

142: Transforming Your Onboarding Process Into A Referral Engine with Libby Greiwe

Recommended by Logan as a helpful resource for improving client experience and reducing churn.

5 Overservicing Mistakes That Hurt Your Profitability w/ Alyson Caffrey

Mentioned by

Jason Swenk

, quoting the author at a digital agency event, about why clients leave.

Why 40% of CMOs Are Cutting Agency Budgets in 2025 (And How to Stay Off the List)

Recommended by

Libby Greiwe

for advisors to understand client psychology.

Ep #405: The Art of Client Onboarding: Creating Exceptional Experiences Through Automation

Mentioned by

Armando Leduc

as a book that inspired him to focus on client retention.

How to Use the 5 Love Languages in Your Marketing With Armando Leduc

Recommended by

Robert Patin

to understand customer mindset and experience.

Season 16 | Ep 181 | Automation in Client Onboarding

Mentioned by

Paul Maskill

as the author of a book on how to retain customers.

What Home Service PE Firms Want: A CFO's Guide to Getting Top Dollar with Paul Maskill

Mentioned by

Mike Michalowicz

in relation to a discussion about business strategies and customer retention.

Writing Season Begins

Mentioned by Jared as the basis for breaking down the 8 emotional phases every Etsy customer goes through.

What Etsy Sellers Can Learn From "Never Lose a Customer Again"

Recommended by

Dan Henderson

for its insights into the eight phases of a client's first 100 days.

Gym Onboarding: What You’re Not Doing (But Should)

Mentioned by

Libby Greiwe

when discussing research on client relationships and the importance of the first 100 days.

187: *REPLAY* How to Design an On-Boarding Process to Increase the Life of Your Client Relationships

Mentioned by

John Ruhlin

in a discussion about customer loyalty and the importance of building strong relationships.

Give More & Get More w/ John Ruhlin

Mentioned by Charlie T as validating a Harvard Business Review study from 30 years earlier called Zero Defection.

My Reaction To The Facebook Ads Debate Between Jordan Menard and Charley T!

Mentioned by

Mark Ainley

when referring to a previous guest, Joey Coleman, and his discussion on customer experience.

Episode 395: Chicago Property Management and Leasing Best Practices with Max Motew

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