#14575
Mentioned in 8 episodes
How to Never Lose a Customer Again
Book •
Mentioned by
Mentioned in 8 episodes
Recommended by Logan as a helpful resource for improving client experience and reducing churn.
17 snips
5 Overservicing Mistakes That Hurt Your Profitability w/ Alyson Caffrey
Mentioned by 
Mike Michalowicz in relation to a discussion about business strategies and customer retention.
Mike Michalowicz in relation to a discussion about business strategies and customer retention.
Writing Season Begins
Mentioned by Jared as the basis for breaking down the 8 emotional phases every Etsy customer goes through.
What Etsy Sellers Can Learn From "Never Lose a Customer Again"
Mentioned by John Ruhlin in a discussion about customer loyalty and the importance of building strong relationships.
Give More & Get More w/ John Ruhlin
Mentioned by Libby Greiwe when discussing research on client relationships and the importance of the first 100 days.
187: *REPLAY* How to Design an On-Boarding Process to Increase the Life of Your Client Relationships
