

#3110
Mentioned in 9 episodes
How to Never Lose a Customer Again
Book •
Mentioned by











Mentioned in 9 episodes
Mentioned by ![undefined]()

as a book that contains a research study about the chemical reaction consumers have after making a buying decision.

Libby Greiwe

32 snips
142: Transform Your Onboarding Process with Libby Greiwe
Recommended by Logan as a helpful resource for improving client experience and reducing churn.

17 snips
5 Overservicing Mistakes That Hurt Your Profitability w/ Alyson Caffrey
Mentioned by ![undefined]()

, quoting the author at a digital agency event, about why clients leave.

Jason Swenk

16 snips
Why 40% of CMOs Are Cutting Agency Budgets in 2025 (And How to Stay Off the List)
Recommended by ![undefined]()

for advisors to understand client psychology.

Libby Greiwe

11 snips
Ep #405: The Art of Client Onboarding: Creating Exceptional Experiences Through Automation
Mentioned by 

as a book that inspired him to focus on client retention.


Armando Leduc

How to Use the 5 Love Languages in Your Marketing With Armando Leduc
Mentioned by ![undefined]()

as the author of a book on how to retain customers.

Paul Maskill

What Home Service PE Firms Want: A CFO’s Guide to Getting Top Dollar with Paul Maskill
Recommended by ![undefined]()

to understand customer mindset and experience.

Robert Patin

Season 16 | Ep 181 | Automation in Client Onboarding
Mentioned by 

in relation to a discussion about business strategies and customer retention.


Mike Michalowicz

Writing Season Begins
Mentioned by Jared as the basis for breaking down the 8 emotional phases every Etsy customer goes through.

What Etsy Sellers Can Learn From "Never Lose a Customer Again"
Mentioned by ![undefined]()

when discussing research on client relationships and the importance of the first 100 days.

Libby Greiwe

187: *REPLAY* How to Design an On-Boarding Process to Increase the Life of Your Client Relationships
Mentioned by ![undefined]()

in a discussion about customer loyalty and the importance of building strong relationships.

John Ruhlin

Give More & Get More w/ John Ruhlin
Recommended by 

for its insights into the eight phases of a client's first 100 days.


Dan Henderson

Gym Onboarding: What You’re Not Doing (But Should)