#3110
Mentioned in 9 episodes

How to Never Lose a Customer Again

Book •

Mentioned by

Mentioned in 9 episodes

Mentioned by
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Libby Greiwe
as a book that contains a research study about the chemical reaction consumers have after making a buying decision.
32 snips
142: Transform Your Onboarding Process with Libby Greiwe
Recommended by Logan as a helpful resource for improving client experience and reducing churn.
17 snips
5 Overservicing Mistakes That Hurt Your Profitability w/ Alyson Caffrey
Mentioned by
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Jason Swenk
, quoting the author at a digital agency event, about why clients leave.
16 snips
Why 40% of CMOs Are Cutting Agency Budgets in 2025 (And How to Stay Off the List)
Recommended by
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Libby Greiwe
for advisors to understand client psychology.
11 snips
Ep #405: The Art of Client Onboarding: Creating Exceptional Experiences Through Automation
Mentioned by
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Armando Leduc
as a book that inspired him to focus on client retention.
How to Use the 5 Love Languages in Your Marketing With Armando Leduc
Mentioned by
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Paul Maskill
as the author of a book on how to retain customers.
What Home Service PE Firms Want: A CFO’s Guide to Getting Top Dollar with Paul Maskill
Recommended by
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Robert Patin
to understand customer mindset and experience.
Season 16 | Ep 181 | Automation in Client Onboarding
Mentioned by
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Mike Michalowicz
in relation to a discussion about business strategies and customer retention.
Writing Season Begins
Mentioned by Jared as the basis for breaking down the 8 emotional phases every Etsy customer goes through.
What Etsy Sellers Can Learn From "Never Lose a Customer Again"
Mentioned by
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Libby Greiwe
when discussing research on client relationships and the importance of the first 100 days.
187: *REPLAY* How to Design an On-Boarding Process to Increase the Life of Your Client Relationships
Mentioned by
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John Ruhlin
in a discussion about customer loyalty and the importance of building strong relationships.
Give More & Get More w/ John Ruhlin
Recommended by
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Dan Henderson
for its insights into the eight phases of a client's first 100 days.
Gym Onboarding: What You’re Not Doing (But Should)

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