#3021

Mentioned in 9 episodes

How to Never Lose a Customer Again

Book •

Mentioned by

Mike Michalowicz

Mentioned in 9 episodes

Mentioned by

Libby Greiwe

as a book that contains a research study about the chemical reaction consumers have after making a buying decision.

142: Transforming Your Onboarding Process Into A Referral Engine with Libby Greiwe

Recommended by Logan as a helpful resource for improving client experience and reducing churn.

5 Overservicing Mistakes That Hurt Your Profitability w/ Alyson Caffrey

Mentioned by

Jason Swenk

, quoting the author at a digital agency event, about why clients leave.

Why 40% of CMOs Are Cutting Agency Budgets in 2025 (And How to Stay Off the List)

Recommended by

Libby Greiwe

for advisors to understand client psychology.

Ep #405: The Art of Client Onboarding: Creating Exceptional Experiences Through Automation

Mentioned by

Armando Leduc

as a book that inspired him to focus on client retention.

How to Use the 5 Love Languages in Your Marketing With Armando Leduc

Mentioned by

Paul Maskill

as the author of a book on how to retain customers.

What Home Service PE Firms Want: A CFO’s Guide to Getting Top Dollar with Paul Maskill

Recommended by

Robert Patin

to understand customer mindset and experience.

Season 16 | Ep 181 | Automation in Client Onboarding

Mentioned by

Mike Michalowicz

in relation to a discussion about business strategies and customer retention.

Writing Season Begins

Mentioned by Jared as the basis for breaking down the 8 emotional phases every Etsy customer goes through.

What Etsy Sellers Can Learn From "Never Lose a Customer Again"

Mentioned by

John Ruhlin

in a discussion about customer loyalty and the importance of building strong relationships.

Give More & Get More w/ John Ruhlin

Mentioned by

Libby Greiwe

when discussing research on client relationships and the importance of the first 100 days.

187: *REPLAY* How to Design an On-Boarding Process to Increase the Life of Your Client Relationships

Mentioned by

Mark Ainley

when referring to a previous guest, Joey Coleman, and his discussion on customer experience.

Episode 395: Chicago Property Management and Leasing Best Practices with Max Motew

Recommended by

Dan Henderson

for its insights into the eight phases of a client's first 100 days.

Gym Onboarding: What You’re Not Doing (But Should)

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