Joey Coleman, a world-renowned speaker and bestselling author, shares insights on employee retention and experience. He discusses the staggering costs of turnover and the importance of onboarding. Joey emphasizes the critical first 100 days for new hires and provides strategies to enhance their experience and engagement. He offers tips on career pathing, ensuring employees can see their growth potential, and highlights the significance of personal relationships and clarity in roles to foster a thriving workplace culture.

Joey Coleman, Founder of Design Symphony, discusses employee retention & appreciation, customer experiences, engagement strategies. Topics include nurturing talent, fostering growth, personality tests, 'A' phases of employee experience, personalized gestures, handwritten notes, customer relationships in home services.

Dearest Free Timers: I can’t believe it, but this marks the 100th episode of this show since launching on March 21, 2021! Today I've given myself the tricky task of trying to pair down the top ten lessons learned this last year and a half. I wish I could’ve pulled an excerpt from every single guest, but alas! These are the lessons that stuck most, sparking new insights and ahas. 🌟 If you enjoy this round-up, I’d be so grateful for you to share in a review for Free Time: What insights have stood out to you most these last 100 episodes?🔗 Super bonus? Please also share this episode with a friend! Visit pod.link/freetime to easily send the link to this episode or any other favorites, with handy buttons to open in your recipient’s favorite podcast player.✨ Top Ten Lessons from 💯 Episodes ✨#1: See yourself as a star performer, and challenge yourself to delegate ever-more of the rest. [01:54] 006: Going Pro on Podcasting with Jordan Harbinger 011: Pitching Shark Tank with Sarah Apgar 019: Most Valuable Activities with Dave Crenshaw #2: Focus on building process, not reactive replies, to reduce incoming noise. [04:39]002: Eliminate Email with Cal Newport#3: An abundance mindset is bigger than money; remember, we are “Funded by Source.” [07:27]029: Funded By Source with Ksenia Avdulova#4: Zoom out to see brand as an investment, not a cost. [09:53] 005: Brand Obsessed with Emily Heyward 045: Behind the Free Time Brand with Adam Chaloeicheep 093: How to Sell Your Online Business with Alexis Grant #5: Build redundancy by stepping back from being the bottleneck; if you’re running a “body shop” find ways to leverage your IP to create greater scale and reach. [14:24] 057: You vs. You 2.0 with MBS 061: Scaling Boutique Businesses with Greg Alexander #6: Say no to people-pleasing and invitations that don’t spark joy. [19:57] 003: Liberate Your Life Force with Christine Arylo 035: The Long Game with Dorie Clark 071: Cues - On Charisma with Vanessa Van Edwards #7: Go beyond a launch project (after which energy inevitably fizzles) to create a more sustainable sales system. [24:59]012: Generating Personal MBA Momentum with Josh Kaufman#8: Buyer’s remorse is inevitable; create a strategic plan and supporting processes to address it. [26:43]083: Breaking through Buyer’s Remorse—Never Lose a Customer Again with Joey Coleman#9: You’re doing extra work if you’re not creating evergreen email sequences! Save your best newsletters as part of an ongoing welcome series for new subscribers. [29:45]069: Epic Evergreen Email Sequences with Allan Dib#10: When it comes to taking risks and taking on new projects, don’t worry about competition: ask what’s safe to try, and remember that there is room for you. [33:05] 081: DAOing and Prioritizing Progress over Perfection with Aaron Dignan 089: Is the Podcast Market Too Saturated? Featuring Megan Dougherty of One Stone Creative 📝 Permission: To keep hitting publish on your projects and ongoing public original thinking, no matter how awkward or imperfect. 📘 Books Mentioned: Free Time: Lose The Busywork, Love Your Business, Pivot: The Only Move That Matters Is Your Next One 💻 Access Free Time episode transcripts on Podscribe » ❤️ Enjoying the show? The best way to thank us is by leaving a rating or review. Consider becoming a podcast BFF and you’ll get access to a monthly Q&A call with Jenny, a private feed, and access to a community forum with fellow Heart-Based Business Owners.💌 Subscribe to the Time Well Spent newsletter: http://itsfreetime.com/join🛠 Get instant access to the Free Time Toolkit: http://itsfreetime.com/tools💬 I’d love to hear what’s on your mind! Take the Free Time listener survey🗣 Submit a voice question or comment for future episodes: http://itsfreetime.com/ask🎧 Make sure you’re subscribed wherever you listen to podcasts📝 Check out full show notes and links from this episode and share it with a friend! https://itsfreetime.com/episodes/100 Learn more about your ad choices. Visit megaphone.fm/adchoices

Joey Coleman, a speaker and author, discusses his journey in building a speaking business and leveraging books for credibility. They explore topics such as adapting to virtual events, engaging virtual audiences, and creating exceptional customer experiences. They also delve into the importance of employee experience, remote work, and personalizing book signings. Joey's new book focuses on creating a positive employee culture for leaders and managers.

Renowned customer experience expert Joey Coleman discusses the crucial first 100 days of a new job, the impact of remote work on onboarding, and strategies for creating meaningful remote onboarding experiences. He explores the interconnection between customer and employee experiences and addresses the alarming statistics of employee turnover. The chapter also highlights the eight phases involved in creating a positive employee experience and suggests alternative methods for evaluating potential employees.

Joey Coleman, an award-winning author and speaker, shares his expertise on employee engagement and retention. He explores the alarming disengagement epidemic in workplaces and offers actionable insights from his book. The conversation touches on innovative strategies such as creating memorable onboarding experiences and utilizing personalized job offer videos to foster emotional connections. Coleman emphasizes the need for strong employee relationships and the importance of problem-solving and empathy in building a motivated, loyal workforce.

Joey Coleman shares proven tactics for building strong relationships with customers and employees. Topics include human connection in customer retention, the impact of technology on work dynamics, employee engagement, and the importance of onboarding experiences for employee retention.

Joey Coleman, expert in reducing turnover for large companies, discusses techniques to increase employee engagement that can also be used at home. They explore the benefits of a 360 Review, the "stop, start, continue" exercise with kids, and embracing imperfections as dads. Don't miss his book, Never Lose an Employee Again, which offers valuable insights into building a legendary team.

Joey Coleman, bestselling author, discusses the importance of the first 100 days in customer experience (CX) and employee retention. He emphasizes the need for human connection and emotional impact, highlighting the power of creating remarkable interactions and tears of joy. The podcast also explores the significance of video messages, active listening, and personal connections in shaping perceptions and engagement. Check out Joey Coleman's books for more insights.

Award-winning author and speaker Joey Coleman discusses how to create remarkable employee experiences, addressing the disengagement epidemic in the workplace. He explores the connection between customer and employee experiences, and shares strategies for fostering engagement and retention. The chapter also explores the characteristics of unmistakable individuals and the importance of personal growth in becoming unmistakable.