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The Customer Experience Podcast
265. Human Connection and Emotional Impact in EX and CX w/ Joey Coleman
Sep 12, 2023
Joey Coleman, bestselling author, discusses the importance of the first 100 days in customer experience (CX) and employee retention. He emphasizes the need for human connection and emotional impact, highlighting the power of creating remarkable interactions and tears of joy. The podcast also explores the significance of video messages, active listening, and personal connections in shaping perceptions and engagement. Check out Joey Coleman's books for more insights.
54:44
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Quick takeaways
- The first 100 days of a customer's experience and an employee's journey are crucial for retention and positive starts.
- Improving customer experience (CX) naturally enhances employee experience (EX) and vice versa.
Deep dives
The Importance of Creating a Better Customer Experience
Creating and delivering a better experience for customers is crucial. Sales, marketing, and customer success experts share strategies to align teams, meet customer expectations, and achieve desired outcomes.
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Discover
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