265. Human Connection and Emotional Impact in EX and CX w/ Joey Coleman

Joey Coleman, bestselling author, discusses the importance of the first 100 days in customer experience (CX) and employee retention. He emphasizes the need for human connection and emotional impact, highlighting the power of creating remarkable interactions and tears of joy. The podcast also explores the significance of video messages, active listening, and personal connections in shaping perceptions and engagement. Check out Joey Coleman's books for more insights.