Joey Coleman Shares How To Never Lose An Employee Again
Mar 12, 2024
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Joey Coleman shares proven tactics for building strong relationships with customers and employees. Topics include human connection in customer retention, the impact of technology on work dynamics, employee engagement, and the importance of onboarding experiences for employee retention.
Effective communication is key for building strong partnerships with customers.
Human-centered interactions and personalized connections are essential for business success post-pandemic.
Employee onboarding and establishing clear expectations are critical for long-term retention and organizational success.
Deep dives
Prioritizing Effective Communication in Business Leadership
Effective communication with clients and customers is a crucial quality for strong leaders. Economist Education offers a course on business writing and storytelling designed by senior editors from The Economist to enhance business professionals' skills. The course aims to empower professionals to thrive in a changing work environment, emphasizing the importance of clear communication.
Importance of Employee and Customer Experience in Business Success
In a rapidly changing world, post-pandemic, customer and employee expectations have evolved. Businesses need to focus on personalized and emotional connections to ensure customer satisfaction and employee engagement. The shift towards human-centered interactions, emphasizing empathy and human connection, sets successful businesses apart in a digitized world prioritizing automation.
Significance of Employee Onboarding and Retention for Organizational Success
Research reveals that a significant percentage of employees leave within the first 100 days of employment, with over 40% quitting before the one-year mark. The initial 90 days are pivotal in creating a positive employee experience, with the first 30 days being crucial in determining long-term retention. Effective onboarding processes, spanning beyond a few days, and fostering an engaging work environment are key to retaining talent and ensuring organizational success.
Improving the Interview Process
Employers should focus on providing a detailed overview of job positions on their websites, including a day in the life narrative for each role. Instead of traditional interviews, companies should consider hiring candidates for a test project, paying them for their work to assess their skills effectively. It is suggested that interviews should take place in environments that reflect the actual workspace to gauge a candidate's true abilities and compatibility with the team.
Enhancing Employee Onboarding and Engagement
The employee onboarding experience plays a crucial role in retaining talent. Establishing clear expectations early on, such as specific goals by month 12, helps employees understand their trajectory within the organization. Regular check-ins to discuss career paths and opportunities for growth can significantly impact employee engagement and longevity in a role. Cultivating a supportive and engaging work environment post-hire is essential to ensure employees feel valued and aligned with the company's mission.
Joey Coleman is one of the world's leading experts on customer and employee retention. He is an award-winning speaker at both national and international conferences – where he has competed against New York Times bestselling authors, business leaders, and internet sensations/celebrities. Joey is also the author of two Wall Street Journal bestsellers, Never Lose a Customer Again, and his latest book, Never Lose an Employee Again, which each share detailed strategies for building strong, lasting relationships with customers and employees alike.
In his third appearance on the show, Joey joined host Robert Glazer on The Elevate Podcast to discuss proven tactics to build better partnerships with customers and employees.
