The chapter explores the interconnectedness between employee engagement and customer experience, emphasizing the symbiotic relationship between happy employees and satisfied customers. It delves into the significance of balancing mental health with work performance and the need for leaders to show care for their team members. Additionally, the conversation touches on the complexities and risks involved in running a business, highlighting the misconceptions surrounding equity and the sacrifices entrepreneurs make.
Joey Coleman is one of the world's leading experts on customer and employee retention. He is an award-winning speaker at both national and international conferences – where he has competed against New York Times bestselling authors, business leaders, and internet sensations/celebrities. Joey is also the author of two Wall Street Journal bestsellers, Never Lose a Customer Again, and his latest book, Never Lose an Employee Again, which each share detailed strategies for building strong, lasting relationships with customers and employees alike.
In his third appearance on the show, Joey joined host Robert Glazer on The Elevate Podcast to discuss proven tactics to build better partnerships with customers and employees.
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