Joey Coleman Shares How To Never Lose An Employee Again
Elevate with Robert Glazer
Navigating Customer Relationships in a Digital World
Joey Coleman discusses the essential role of human connection and empathy in customer retention post-pandemic, cautioning against the impersonal effects of AI on interactions. The chapter emphasizes the value of quality over scale, the significance of customer feedback in fostering relationships, and the benefits of lifestyle businesses. It also explores the impact of technology on work dynamics, the challenges faced by small businesses, and the appeal of boutique establishments.
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