Creating Remarkable Experiences for Employees in Every Phase

In his book, 'Never Lose An Employee Again,' Joey Coleman outlines eight phases in the employee journey: assess, accept, affirm, activate, acclimate, accomplish, adopt, and advocate. He emphasizes the need for organizations to focus on creating remarkable experiences in each phase of the journey. One example of an exceptional experience is the use of tribute videos during the assess phase. Tribute, a company that creates video compilations of messages from family, friends, and colleagues, leverages this service for employee onboarding. Before extending an offer, tribute asks the candidate to invite references, friends, and family to submit videos. These videos are then edited together and presented to the candidate, making them feel valued and appreciated even before their first day on the job.