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The Home Service Expert Podcast
Strategies for Building an Exceptional Workplace Culture and Customer Experience
Mar 29, 2024
Joey Coleman, Founder of Design Symphony, discusses employee retention & appreciation, customer experiences, engagement strategies. Topics include nurturing talent, fostering growth, personality tests, 'A' phases of employee experience, personalized gestures, handwritten notes, customer relationships in home services.
01:37:55
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Quick takeaways
- Creating a positive work culture from recruitment stage enhances talent attraction and retention.
- Robust onboarding programs significantly impact employee commitment and success, boosting retention.
Deep dives
Recruiting Based on Employee Experience
Creating a positive employee experience from the recruitment stage is crucial to attract and retain great talent. It's highlighted that individuals are willing to switch jobs when the pain of their current situation surpasses the fear of change. Organizations need to focus on showcasing their work culture and employee experience even before the application stage through social media presence, website content, and employee testimonials.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode