The Home Service Expert Podcast Strategies for Building an Exceptional Workplace Culture and Customer Experience
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Mar 29, 2024 Joey Coleman, Founder of Design Symphony, discusses employee retention & appreciation, customer experiences, engagement strategies. Topics include nurturing talent, fostering growth, personality tests, 'A' phases of employee experience, personalized gestures, handwritten notes, customer relationships in home services.
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Employee Experience = Customer Experience
- You can't create a positive customer experience without good employees.
- Employee retention is crucial for delivering great customer experiences.
Always Be Recruiting
- Recruit constantly, even without open positions, to build awareness and attract talent.
- Use social media, your website, and employee referrals to showcase your company culture.
Empower Employees to Recruit
- Train your employees to recruit by recognizing talent in everyday interactions.
- Encourage them to connect with potential candidates and share their positive experiences.