The Good Leadership Podcast

Michael Bungay Stanier is at the forefront of shaping how organizations around the world make being coach-like an essential leadership competency. His book The Coaching Habit “unweirds coaching”. It is the best-selling coaching book of this century, with over a million copies sold and more than ten thousand five-star reviews on Amazon.In 2019, he was named the #1 thought leader in coaching. Michael was the first Canadian Coach of the Year, has been named a Global Coaching Guru since 2014, and was a Rhodes Scholar. His most recent book, How to Work with (Almost) Anyone, shows how to build the Best Possible Relationship with the key people at workMichael's Books: https://www.amazon.com/stores/Michael-Bungay-Stanier/author/B002QK41GQ-Learn more about IMS and future sessions with thought leaders like Michael Bungay Stanier: https://ims-online.comSingle Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZmRelevant IMS Leadership and Management Articles - https://blog.ims-online.comConnect on LinkedIn - https://linkedin.com/in/charlesagoodChapters:(00:00) Michael’s background(01:34) Process of writing the book How to Work with (Almost) Anyone(04:01) Building good working relationships(07:25) Qualities of the best relationships: Safe, Vital and Repairable(09:14) Tool: Keystone conversations(11:02) Tool: The Amplify Question (12:24) Tool: The Repair Question(14:06) Curse of competence(15:57) Tool: Following scripts from the book(16:59) Having conversations to remove anxiety(18:12) Meaning behind the title of the book(20:25) Tool: TERA Quotient (21:58) Meaning of TERA: Tribe, Expectation, Rank and Autonomy(24:29) Tip: Staying curios for a bit longer (25:12) Tip: End coaching conversations on a high note(26:16) Maintaining relationships(27:47) The power of exchange(28:40) Vulnerability(29:26) Tool: 3 Phases of a relationships: Prepare, Conversation, and Maintenance(30:24) Repair often (31:45) Being kind by staying human(32:39) Tool: Decision making process: Observe, Orient, Decide, and Act(35:00) Dealing with fighting or conflict(37:18) Being clear on what you want(38:47) Reset as needed(40:11) Not everything needs to be solved(41:06) You can’t manage the outcome but you can manage the process(42:44) Becoming the best version of yourself(43:41) Having keystone conversation with your boss or supervisor(44:48) Key takeaway (46:07) Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com

Crystal Kadakia is a valued organization transformation consultant, two-time TEDx speaker, and author. She has taught interactive programs around the world, challenging audiences to expand their worldviews and leverage the possibilities of those ideas that are different and new for a wide range of workplace topics. Her latest book Social Equations: The STEM Professional's User Guide to Building Positive Relationships empowers STEM professionals to build their capability to navigate social dynamics so their ideas move beyond themselves and take shape out in the world. Her other books include The Millennial Myth, Designing for Modern Learning and Your Career: How To Make It Happen. Crystal began her professional career in chemical engineering at Proctor & Gamble and later completed her Masters in Organization Development from Pepperdine UniversityCrystal's Books: https://www.amazon.com/stores/Crystal-Kadakia/author/B017KSQFBC?-Learn more about IMS and future sessions with thought leaders like Crystal Kadakia: https://ims-online.comSingle Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZmRelevant IMS Leadership and Management Articles - https://blog.ims-online.comConnect on LinkedIn - https://linkedin.com/in/charlesagoodChapters:(00:00) Introduction(01:20) Crystal Kadakia’s background(02:30) Importance of social dynamics(05:08) Growth of responsibilities compared to Fibonacci Sequence (06:36) Meaning of Fibonacci Sequence(07:09) Why technical professionals struggle with social dynamics(10:10) Learning social dynamics is essential for introverts(13:30) Structure of Crystal’s book Social Equations(17:32) Tip: Focus on social skills and not getting triggered(19:01) Tool: Ladder of Inference(20:57) Tip: Why it's not good for the team for you to prove your point(22:17) Appreciative inquiry helps build better relationships(26:17) Tip: Build relationships and self awareness (28:06) Communicating the fundamental structure not the words on the page(29:57) Social dynamics as a skill for STEM professionals (31:25) Hidden reference in the book: An image of the word Kintsugi(33:09) How the book Social Equations has impacted readers(35:47) Key takeaway (38:53) Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com

William Arruda is an entrepreneur, speaker, and the world's leading authority on the topic of personal branding. He's the bestselling author of the definitive books on the topic: Digital YOU, Career Distinction, and Ditch. Dare. Do! He has delivered presentations to many of the world's most revered brands including American Express, BP, Google, Gucci, LinkedIn, Microsoft, and Target. As a personal branding pioneer, he has been credited with turning the concept of personal branding into a global industry.William was named by Global Gurus as the World's #1 Branding Expert in 2022, and he received the Chair Award from the International Coaching Federation (ICF) for his contribution to the field of coaching. He has appeared on the Discovery Channel, BBC, CBS, and NPR and has been featured in 1,000+ publications, including Time, the Wall Street Journal, Fast Company, GQ, and the New York Times. He regularly shares his thoughts on personal branding in his Forbes column, which has attracted over 17 million views.William's Books: https://williamarruda.com/books/William's Forbes Column: https://www.forbes.com/sites/williamarruda/?sh=2fee5b26668d-Learn more about IMS and future sessions with thought leaders like William Arruda: https://ims-online.comSingle Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZmRelevant IMS Leadership and Management Articles - https://blog.ims-online.comConnect on LinkedIn - https://linkedin.com/in/charlesagoodChapters:(00:00) Introduction(01:53) William Arruda’s background(03:25) Significance of Personal Branding  (05:34) Personal Branding is being selectively famous(06:30) Tool: Match first, stand out second(08:08) Maintaining a digital identity (09:38) Building a Personal Brand (10:45) Positioning your brand (12:32) 3 Stages of Building a Powerful Brand: Undifferentiated, Distinguished and Demanded (14:18) Building brand is a lifelong process(15:18) Identifying things that makes you stand out(17:19) Creating brand disciples (18:54) Delivering value at work(20:24) Proactively seek feedback to build stronger brand(21:27) Anonymous feedback tool for Senior Leaders (22:45) 6 categories of content for your story(24:53) Every decision is made based on emotion(26:56) Conformity is the problem with elevator pitches(28:31) Tip: Recommendations to create a great elevator pitch(30:40) Self awareness is a core element for successful leaders(31:54) Building your LinkedIn profile(33:25) Moving content beyond page one of Google(35:11) Tip: Focus on quality not quantity in your LinkedIn profile(36:25) Tip: Importance of Headshots on LinkedIn (37:41) Tip: Improving your LinkedIn headline(39:00) Tip: Building a compelling LinkedIn about section (40:46) Being opinionated helps in Personal Branding(41:37) Tip: Rearranging endorsements to make relevant ones appear at the top(42:15) Tip: Choose your own URL for LinkedIn(43:29) Tip: Use consistent color and fonts to stand out (45:10) Reusing and repurposing the same set of brand identity elements(45:56) Information to include in your emails and signature(47:51) Be promiscuous while building connections (50:26) Remaining visible to your community/network(51:27) Content creation is a powerful way to differentiate yourself(52:44) Tool: The Strawberry Test(54:23) Curate content if you don’t want to create(55:43) Repurpose content into different formats(57:35) Key takeaway(58:33) Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com

Todd Henry positions himself as an "arms dealer for the creative revolution", he teaches leaders and organizations how to establish practices that lead to everyday brilliance. He is the author of six books (The Accidental Creative, Die Empty, Louder Than Words, Herding Tigers, The Motivation Code, Daily Creative) which have been translated into more than a dozen languages, and he speaks and consults across dozens of industries on creativity, leadership, and passion for work. With more than fifteen million downloads, his podcast The Accidental Creative offers weekly tips for how to stay prolific, brilliant, and healthy. Todd's book Die Empty was named by Amazon.com as one of the best books of 2013. His latest book, Daily Creative, offers daily sparks of inspiration and practical advice for creative pros. The Accidental Creative Podcast: https://accidentalcreative.com/podcastsTodd Henry's Books: toddhenry.com/books-Learn more about IMS and future sessions with thought leaders like Todd Henry: https://ims-online.comSingle Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZmRelevant IMS Leadership and Management Articles - blog.ims-online.comConnect on LinkedIn - linkedin.com/in/charlesagoodChapters:(00:00) Introduction(02:11) Todd’s background(03:37) Elements of an authentic voice: Identity, Vision and Mastery(05:53) Key principles: Authenticity, Uniqueness, Precision, Empathy and Timing(10:00) If you have identity + vision, but not mastery(10:31) If you have identity + mastery, but lack the vision(10:51) If you have mastery + vision, but don’t have the identity(11:39) Major obstacles when creating authentic voice(13:49) Concept of Inertia (15:08) Phases of growth: Discovery, Emulation, Divergence and Crisis(18:54) Example of Emulation phase(20:35) Divergence after Emulation example(23:18) Taking risks and finding one’s own voice(26:22) What is Authenticity?(27:12) Advisers help us see ourselves fully (28:45) Writing your own manifesto(32:07) Notables as a tool to understand ourselves better(34:41) Finding intended audience instead of target market(35:22) Deeply resonating with one person helps you connect with many(38:05) Working on empathy to create authentic voice(40:49) Example of anti-smoking campaigns and their achieved results(43:45) Gain Mastery with deliberate practice(47:46) Concept of dailies and Todd’s daily practices(50:24) Practice keeps you battle ready (53:37) Example of consistency between the product, message, and cultural moment(55:56) Key takeaway(56:51) Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com

Dr. Richard Brinkman is the developer of Conscious Communication® and shares human behavior insights and content-rich communication strategies, which helps organizations improve leadership performance and apply principles of Conscious Communication® to improve their bottom-line results. This effective approach to communication has been delivered to millions of people through keynotes and training, radio, television, print interviews, and numerous award-winning books, videos, and audio programs. Dr. Brinkman is also the author of numerous books including the international bestseller Dealing With People You Can't Stand: How to Bring Out the Best in People at Their Worst (McGraw Hill), which has been translated into 25 languages.Dr. Rick Brinkman's Books: https://www.amazon.com/Books-Dr-Rick-Brinkman/s?rh=n%3A283155%2Cp_27%3ADr.+Rick+Brinkman-Learn more about IMS and future sessions with thought leaders like Dr. Rick Brinkman: ims-online.comSingle Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZmRelevant IMS Leadership and Management Articles - blog.ims-online.comConnect on LinkedIn - linkedin.com/in/charlesagoodChapters:(00:00) Dr. Rick Brinkman background(03:03) Tool: 4 positive intents(05:26) Tool: 3 zones of cooperation(09:52) Difference between tank behavior and grenade behavior(12:03) Tool: Blending technique to deal with difficult behaviors(13:38) Blending in different modes (15:31) Active listening (19:47) Issue of snipers(22:31) 2 steps to deal with snipers: call attention and do reconnaissance(25:42) Dealing with stress from sniping(28:16) Problem with Tank Behavior and Grenade Tantrum(30:17) Tool: Timeouts for grenade tantrums(32:16) Difference in behavioral definitions creates conflicts(34:00) 5 human behaviors that create conflict(36:45) Know it all behavior(39:14) Tool: Techniques to deal with know it all behavior(43:02) Dealing with whining behavior(44:55) Tool: Strategies to solve the problem of whining(48:57) How to draw the line when everything fails(50:45) Tip: Visual communication to combat negativity(52:33) Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com

Jana Meyers is the Director of Talent Management and Organizational Effectiveness at H&R Block and Kim Iorns is the Director of Talent and Learning at H&R Block. H&R Block and IMS have been partners since 2015 and continue to have a successful partnership working together.-Learn more about IMS and future sessions: ims-online.comSingle Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZmRelevant IMS Leadership and Management Articles - blog.ims-online.comConnect on LinkedIn - linkedin.com/in/charlesagoodChapters:(00:00) Introduction(01:00) Jana’s background(01:55) Kim’s background(02:47) Talent management strategies (05:02) Talent development(06:24) Points of interest at H&R Block(07:15) Learning culture at H&R Block(08:35) IMS & H&R Block(11:09) Impact of IMS programs on the leader and employees(13:54) Use of AI by Jana and Kim’s Team(15:11) Jana and Kim’s recommendation for leaders(16:31) Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com

Dr. Pearl Sumathi is an Assistant Professor of Practice for the Department of Management in the Spears School of Business at Oklahoma State University. Pearl is an award-winning designer and leader of learning and development with close to 25 years of corporate experience in human resources. She is passionate about designing and delivering mid and senior level leadership development programs, consulting with organizations on reskilling and preparing the workforce of the future. During her tenure at Wharton Executive Education, she has consulted with top global companies to design superior leadership development programs to build successful talent pipelines.In Pearl's corporate career she served as Chief Learning Officer for Lincoln Financial Group where she established an award-winning learning and development function. She held other senior learning and HR roles at Fujitsu, Mphasis, an HP company and Infosys. In her current role as Assistant Professor of Practice in the management department of Spears School of Business, she teaches human resources enabling management students to relate theory with practical experience.Pearl received her Master's and Doctor in Education from University of Pennsylvania. Her award-winning dissertation established a framework to help companies brand their learning and development experience to render a human centric employee experience.-Learn more about IMS and future sessions with thought leaders like Pearl Sumathi: https://ims-online.com/Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZmRelevant IMS Leadership and Management Articles - blog.ims-online.comConnect on LinkedIn - linkedin.com/in/charlesagoo/Chapters:(00:00) Introduction(01:07) Pearl’s background(01:56) Importance of accountability(03:17) People avoid accountability conversations (04:51) Tip for accountability conversations(05:47) Showing vulnerability to be a better leader(07:50) Building accountability within the team(08:23) Bridging the gap between an expectation and a deliverable(10:21) Result of lack of accountability and how to deal with it(11:30) Accountability at work: Individual and Team(14:24) Ways to improve accountability for employees(16:03) Tips: Giving good feedback(18:10) Taking ownership of failures(20:56) Tool: Accountability partners as support network(23:26) Leaders should set expectations and celebrate success (25:38) Tool: Being able to say no(27:28) Building accountability(28:57) Key takeaway(29:11) Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com

With a natural ability to engage and empower others, Ty draws on his experience in the trenches to share real and tangible techniques about the principles of leadership that continue to create his success. He has been featured as one of the Top 40 Under 40 and is a young fresh voice providing interactive presentations that are engaging, dynamic and inspiring.His clients include some of the most recognizable brands in the world such as: Coca-Cola, Subway, Wounded Warrior Project, Blue Cross Blue Shield and Remax. Ty has shared the stage with celebrities, Olympians and world-renowned thought leaders such as President Bush and President Clinton.Ty’s best-selling books, The Power of Influence and The Power of Storytelling: The Art of Influential Communication, are used in graduate courses at multiple universities including MIT, as today’s version of “How to Win Friends and Influence People.”Ty Bennett's Books: https://www.amazon.com/stores/author/B00M1ZDUG8/allbooks-Learn more about IMS and future sessions with thought leaders like Ty Bennett: https://ims-online.com/Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZmRelevant IMS Leadership and Management Articles https://blog.ims-online.com/Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/Chapters:(00:00) Introduction(00:37) Ty’s background(01:46) Ty’s interest in storytelling(03:51) Writing his book: The Power of Storytelling (07:43) Recognizing compelling stories in our lives(10:23) Tool: Building brand with storytelling(11:18) Why storytelling works(12:50) Use of storytelling in communication(14:07) Where do we use stories in business?(15:23) Use of storytelling in sales(16:39) Tip: Don't retell the story, relive it(17:47) Tip: Focus on “You” instead of “I” while telling a story (19:18) Reinforcing relatability with the audience (21:04) 3 parts of an influential story: Setup, Struggle, and Solution(22:06) Tool: How to setup a story(23:38) An example of a great story(28:32) Improving storytelling with a coach(30:10) Importance of characters in storytelling(33:09) Recording yourself to improve storytelling(35:08) Purpose of dialogue in a story: Impact and Humor(37:22) Importance of details in a story(40:19) The art of storytelling can be improved over time(41:28) Adding metaphors to convey complex ideas(43:46) Key takeaway(44:25) Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com

Merideth Seymour MA, MA, CPTD, SLE is a Senior Consultant at Nationwide Insurance focused on the Learning and Development of their business leaders.She is a passionate performance improvement consultant who provides leadership and behavioral learning solutions driving partnership, ownership and engagement for the leaders to which they are delivered. Merideth is sought out by geographically dispersed teams to deepen trust, close skill gaps and improve team and organizational performance.-Learn more about IMS and future sessions: ims-online.comSingle Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZmRelevant IMS Leadership and Management Articles - https://blog.ims-online.com/Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/Chapters:(00:00) Introduction(01:00) Merideth’s background(03:13) Virtual vs. in-person interaction(04:11) Helping leaders grow and develop at Nationwide(06:23) Leadership development programs at Nationwide(08:37) 3 areas of learning - sponsorship, associate, and professional(11:44) Data driven decisions and use of generative AI(13:20) Emerging Leader Certification with IMS(15:44) Feedback from associates, leaders, and personal testimonial(16:36) Hybrid teaming and clear calendar invitations(18:16) Challenges with leading hybrid teams at Nationwide(19:48) Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com

Dr. Clinton Longenecker is an award-winning business educator, researcher, author, motivational speaker, and executive coach who was recently recognized by The Economist as one of the top 15 business professors in the world.A thought leader in rapid performance improvement, Dr. Longenecker has published over 180 journal articles in America's top academic and professional journals. He is also the author of two best-selling books, including Getting Results: Five Absolutes for High Performance and The Two-Minute Drill: Lessons for Rapid Organizational Improvement from America's Greatest Game. Dr. Longenecker has helped transform the talents of thousands of business leaders in some of America's best companies from coast-to-coast.-Learn more about IMS and future sessions with thought leaders like Dr. Clint Longenecker: https://ims-online.com/Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZmRelevant IMS Leadership and Management Articles - https://blog.ims-online.com/Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/Chapters:(00:00) Introduction(01:43) Leaders are paid to deliver results(03:36) Factors for ineffective leadership(04:22) Lack of trustworthiness(05:40) Qualities of ethical leaders(07:17) What are ethics?(08:12) Fundamentals of ethical decision making(09:27) Temptations associated with higher positions (12:29) Tool: Temptation mapping(14:33) Significance of mapping process(15:10) Tool: Building guardrails(18:46) Tip: Find accountability partners (19:21) Tip: Advice for senior leaders(20:43) Tool: Concept of STOP (Sit, Think, Optimize & Purposeful Performance)(21:38) Slowing down(23:14) Becoming a better version of yourself(25:24) Servant leadership(26:04) A great marriage/relationship helps you stay humble(28:22) Accountability is the number one factor for good leadership(29:31) We are all works in progress(31:22) Key takeaway(32:29) Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com