The Home Service Expert Podcast
Tommy Mello: $200 Million Founder|Forbes, Inc., Entrepreneur Columnist
The Home Service Expert podcast is the No. 1 podcast for ambitious home service entrepreneurs, whether they are in plumbing, HVAC or another niche. In this show, Tommy Mello, a $200M business founder, will talk with the best entrepreneurs and experts in the home service industry and beyond, to share insights that have made them successful: from the newest marketing tools to the best scaling strategies. Previous podcast guests include Terry Nicholson (former national trainer of NYSE-listed home services company), Craig Smith (President of HomeAdvisor, a home services marketplace valued at $2B+), Cameron Herold (former COO of three $100M+ companies), etc.
Episodes
Mentioned books
60 snips
Nov 22, 2024 • 1h 8min
Q&A With Tommy - Refining Training Programs to Recruit and Retain A-Players
Explore the crucial role of accountability and personal goals in team dynamics. Discover strategies for aligning professional ambitions with family values. Learn about building a vision-driven team and the importance of equity incentives. Dive into effective ways of recruiting and retaining top talent while enhancing operational performance. Uncover the significance of reputation management and innovative marketing strategies to thrive in tough economic times. Get actionable insights to boost efficiency and navigate business challenges successfully.
33 snips
Nov 15, 2024 • 1h 8min
Keep Them Coming Back with Proven Client Retention Strategies
Ismael Valdez, CEO of Nexgen Air, and Travis Ringe, President of ProSkill Plumbing, discuss effective client retention strategies in the home service sector. They share insights on how consumer behavior has shifted post-COVID-19 and the importance of direct engagement. The conversation dives into innovative customer communication tools and advanced technology like modern thermostats that enhance service efficiency. They also highlight the critical role of proactive customer service and feedback in building a strong company culture, ultimately driving success and loyalty.
10 snips
Nov 8, 2024 • 49min
Transforming Data into More Calls and Better Conversions
Chris Yano, CEO of RYNO Strategic Solutions, shares his deep expertise in home services digital marketing. He discusses navigating marketing challenges in the post-COVID landscape and the importance of data-driven decision-making for better business outcomes. Chris highlights the need for transparency in marketing agency relationships and how effective CRM integration can boost conversions. He also delves into balancing family life with running a business, emphasizing the importance of empathy and prioritization in both personal and professional realms.
19 snips
Nov 1, 2024 • 1h 22min
Driving Growth Through Private Equity Partnerships to Scale Home Service Brands
Rob Parker, a Managing Director at TD Cowen specializing in sell-side M&A, and Eric Van Dam, head of Residential & Commercial Services, share their insights on merging and acquiring home service brands. They discuss the evolving role of private equity and the essential financial metrics for valuation like EBITDA. The importance of choosing the right CRM and ERP systems for growth is highlighted, along with strategies for successfully integrating acquisitions. They also delve into preparing for public offerings and the significance of solid legal representation in M&A.
23 snips
Oct 25, 2024 • 1h 12min
Mastering the Principles of Influence with Dr. Robert Cialdini
Dr. Robert Cialdini, Founder of the Cialdini Institute and renowned author on influence, dives deep into the art of ethical persuasion. He discusses powerful principles like scarcity and social proof, showing how small changes can lead to big impacts in business. Through engaging anecdotes, Cialdini reveals psychological tactics, such as reflecting on trust and likability, and the importance of generosity. He also shares insights on aging with vitality and building lasting relationships, emphasizing the profound effects of ethical influence in our lives.
34 snips
Oct 18, 2024 • 58min
Q&A With Tommy - Taking Market Share: How to Manage Finances and Scale Without Debt
Explore the essential role of customer trust and creating a positive company culture for business success. Discover strategic financial planning tips for scaling without debt, including recruitment and operational excellence. Learn innovative marketing strategies, such as influencer marketing tailored for home services. Hear valuable insights on elevating customer service and effective sales training, emphasizing the need for visionary leadership. Finally, grasp the importance of investing in tools and methodologies to maintain a competitive edge.
8 snips
Oct 11, 2024 • 1h 2min
Unlocking Success by Combining Visionary Thinking with Consistent Execution
Benny Fisher, the founder of The Big Fish Contracting Company and a celebrated business consultant, shares his transformative journey through adversity, touching on personal growth and the importance of emotional connections in business. He discusses the delicate balance between ambition and inner peace while navigating the emptiness that can follow success. Benny emphasizes personal branding and the power of podcasting to foster genuine relationships. He also shares sustainable health tips and how gratitude can elevate both personal and professional life.
46 snips
Oct 4, 2024 • 1h 11min
Implementing Bulletproof Systems to Build a Scalable, High-Performance Team
Cameron Herold, the Founder of the COO Alliance and renowned business growth expert, shares insights on building high-performance teams. He discusses the importance of implementing scalable systems and effective delegation to empower employees. The conversation explores leveraging ADHD as a unique advantage in entrepreneurship and the significant link between employee satisfaction and productivity. Herold also emphasizes the need for clear core values and the role of personality assessments in enhancing team dynamics.
12 snips
Sep 27, 2024 • 59min
How to Develop Mental Toughness to Edge Out The Competition
In this engaging discussion, Andy Elliott, the CEO and Co-founder of The Elliott Group, shares insights from his experience training 185,000 salespeople worldwide. He dives into the importance of mental toughness and leadership in fostering successful teams. Topics like innovative thinking, personal fulfillment alongside business success, and the significance of options in home services are highlighted. Elliott emphasizes accountability, the power of relationships, and ethical practices as keys to elevating both self-worth and sales performance.
23 snips
Sep 20, 2024 • 55min
Q&A With Tommy - Moving Beyond Revenue Goals for Lasting Success
Tommy Mello, author of 'Home Service Millionaire' and founder of A1 Garage Doors, shares valuable insights on achieving lasting success beyond just revenue goals. He stresses the importance of profitability and innovative strategies for business growth. Tommy discusses personal development, the significance of hiring specialists, and the necessity of cultivating a culture of excellence and accountability within teams. He emphasizes actionable steps for navigating challenges in the home service industry, setting the stage for sustainable success.
