Banking Transformed with Jim Marous

In today's competitive landscape, financial institutions must adopt a customer-centric culture focused on loyalty and lifetime value to thrive.My guest on the Banking Transformed podcastis Wayne McCulloch, Chief Customer Officer at Alkami Technology. Wayne lays out a proven framework for organizations to become truly customer-obsessed. As the author of the best-selling book, “The Seven Pillars of Customer Success”, Wayne brings deep expertise on embedding customer-first approaches across an organization.Join us as we explore how Wayne's seven pillars can guide banks, credit unions and other financial firms to deliver better client outcomes.This Episode of Banking Transformed is Sponsored by AlkamiAlkami Technology, Inc. is a leading cloud-based digital banking solutions provider for financial institutions in the United States that enables clients to grow confidently, adapt quickly, and build thriving digital communities. Alkami helps clients transform through retail and business banking, digital account opening, payment security, and data analytics and marketing solutions. To learn more, visit www.alkami.com.

Rakefet Russak-Aminoach, a trailblazer in digital banking innovation, discusses her transition from traditional bank to fintech foundry. The unique foundry model that drives innovation and growth, balancing innovation and stability in fintech startups, and fostering inclusivity in the fintech industry are the most interesting topics discussed.

Learn about the potential of generative AI in financial services, its impact on customer experiences and employee productivity, and the importance of partnerships for integration. Discover the vision for the next 12-18 months in generative AI and the exciting potential it holds for revolutionizing the industry.

On today’s Banking Transformed podcast, I'm thrilled to be joined by Brandon McGee, Chief Digital Strategy Officer at A+ Federal Credit Union, who is spearheading their ambitious efforts to reimagine members' digital experiences.Brandon has a 30-year legacy in banking and technology, having spent time at both large and small financial institutions as well as working at Dell and Facebook.With leadership committed to being future-ready, A+ FCU has made tremendous strides in digital innovation and user-centric design. In our conversation, we explore how financial institutions of any size can become digital banking leaders, the role of culture change, and the keys to rapid innovation iteration.

From the complexities of legacy infrastructure to the nuances of modern app development and the ever-evolving threat landscape, banking is faced with balancing performance, speed and security.Join us in this episode of the Banking Transformed podcast as we sit down with Michael Wiley, VP and CTO of F5, to explore the multifaceted world of banking cybersecurity within the context of digital transformation.Wiley's expertise offers practical guidance for all banking executives seeking to strike the right balance between innovation and protection. As the banking industry continues its transformative journey, the wisdom shared in this episode serves as a beacon for securing a safer and more resilient future.This episode of Banking Transformed Solutions is sponsored by f5F5 offers comprehensive protection that lets you implement a consistent security policy for any app and any API, anywhere. Security that adapts as attackers retool with minimal customer friction. Security that protects your whole business with the highest efficacy in the market. Security that adapts to your business, whatever your business is, as you lift, shift, modernize, and thrive.For more information visit: https://www.f5.com/solutions/banking-and-financial-services

Community banks, deeply rooted in their local domains, have played a pivotal role in supporting the financial needs of individuals, small businesses, and local economies. But the digitalization of the industry has altered the playing field.Looking forward, what are the unique advantages local financial institutions can bring to the table beyond ‘being friendly’? What are the challenges they face in competing with larger marketplace leaders? And what are the strategies management must adopt to ensure they remain future-ready.I am excited to have Jim Perry, Senior Strategist at Market Insights, Inc. on the Banking Transformed podcast. We will be discussing how community banks and credit unions can best co-exist in a marketplace that includes regional and national banks, tech companies, fintech firms and even non-financial players.

We’re at the midpoint of 2023, making this the perfect time to take stock of the major trends shaping retail banking globally and look ahead to the future.A multitude of events this year have altered the industry's trajectory, influenced consumer behavior, and prompted financial institutions to reassess their business models and go-to-market strategies. The question is which events will have a lasting effect and what jobs need to be done to become more future-ready?I am excited to have David M. Brear, CEO of 11:FS on the Banking Transformed podcast. We will be discussing how banks and credit unions have reacted to major global disruptions, and what major opportunities and threats currently exist in retail banking.

This podcast explores the importance of AI maturity in the banking industry, discussing factors that contribute to it such as talent stack, data organization, and innovation strategy. It also highlights surprising findings on AI maturity in banking, including the dominance of North American banks and the challenges of talent acquisition in the financial services industry.

This is the second part of a two-part in-depth Banking Transformed podcast interview on generative AI and ChatGPT in banking with Brian Roemmele, President of Multiplex.With the rise of generative AI (ChatGPT) and its increasing impact on various sectors, including banking, it's crucial to examine how these advancements are transforming the landscape, both for better and for worse.From exploring the impact of generative AI on customer experience and engagement to discussing the ethical considerations and regulatory challenges, it is more important than ever to understand the transformative power of AI in banking.Brian equips listeners with the knowledge and understanding needed to embrace the promise of generative AI and ChatGPT while mitigating associated risks.

With the rise of generative AI (ChatGPT) and its increasing impact on various sectors, including banking, it's crucial to examine how these advancements are transforming the landscape, both for better and for worse.From exploring the impact of generative AI on customer experience and engagement to discussing the ethical considerations and regulatory challenges, it is more important than ever to understand the transformative power of AI in banking.My guest for part one of this important Banking Transformed podcast interview on generative AI and ChatGPT in banking is Brian Roemmele, President of Multiplex. Brian equips listeners with the knowledge and understanding needed to embrace the promise of generative AI and ChatGPT while mitigating associated risks.