Pål Krogdahl, Director of Technology Strategy and Advisory Services at Samlink, discusses transformative trends in banking. They touch on the global reach of fintech, challenges for banks, adapting to changing trends, embedded finance, partnering with third-party providers, and building an ecosystem for banking success.
Banks should partner with ecosystem solutions to provide a comprehensive and seamless customer experience.
Banks need to modernize their back-end systems and processes, prioritize investments in fixing their infrastructure, and leverage ecosystem partners to stay competitive.
Deep dives
Rebundling of Banking Services and Embracing Ecosystems
Paul highlights the opportunity for banks to focus on the rebundling of banking services. He sees the growth of non-financial organizations taking over specific aspects of the customer's financial life. Banks should partner with ecosystem solutions to provide a comprehensive and seamless customer experience.
Modernizing the Back End and Embracing Technology Trends
Paul emphasizes the importance for banks to modernize their back-end systems and processes, becoming more agile and customer-centric. He advises banks to prioritize investments in fixing their back-end infrastructure and leveraging ecosystem partners to stay competitive. Additionally, he stresses the need to embrace technology trends like generative AI and quantum computing to ensure long-term success.
Data Integration and Management
Paul discusses the challenges and opportunities surrounding data integration and management. He emphasizes the need for financial institutions to combine their own data with third-party data to gain a holistic view of their customers. He also highlights the importance of trustworthiness and accuracy of data, especially when using it for generative AI and other advanced technologies.
Strategic Advice: Rebuilding, Ecosystem Enablement, and Data Utilization
Paul provides strategic advice for banks to thrive in the turbulent landscape of 2024. He suggests focusing on rebuilding banking services through partnerships and ecosystem enablement. He highlights the importance of modernizing the back end, embracing technology trends, and prioritizing data integration and management. By following these strategies, banks can position themselves for success in the evolving financial landscape.
I'm excited to welcome Pål Krogdahl, Director of Technology Strategy and Advisory Services at Samlink, to the Banking Transformed podcast. Pål recently co-authored an insightful report titled "Banking Outlook: Navigating the Transformative Trends in Banking," providing an in-depth look at the key forces reshaping the industry.
From economic conditions to emerging technologies, competitive dynamics to customer behaviors, this report explores the most pivotal trends on the horizon for 2024.
With over 20 years of experience advising banks on digital transformation and technology strategy, Pål shares his expert perspectives on the defining challenges and opportunities ahead for financial institutions, and how technology factors into strategies for remaining relevant amid digital disruption.
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