Mark Sievewright, Chief Strategy Officer for SRM, discusses the evolving landscape of retail banking and the complexities of digital transformation. He reveals that while many banks aim to enhance digital experiences, the simultaneous investment in physical branches is surprising. Sievewright also addresses the challenges posed by legacy systems and how AI is shifting from mere security to crucial roles in customer service. Ultimately, he emphasizes the importance of balancing innovation with meeting customer expectations as the industry navigates towards 2025.

While banks have successfully implemented GenAI for internal processes and back-office operations, they struggle to achieve meaningful ROI on customer-facing solutions like agent assist and Conversational IVR due to regulatory compliance requirements, data privacy concerns, and model explainability needs. This results in significant hurdles when deploying customer-facing applications.In this episode of Banking Transformed, we're joined by Manish Gupta, CEO of Corridor Platforms, and Toby Brown, Managing Director of Global Retail Banking Solutions at Google Cloud, to discuss their groundbreaking partnership and how AI and cloud technologies can transform banking decisioning capabilities, enabling institutions to compete effectively while maintaining regulatory compliance.Our guests will also share insights on overcoming implementation challenges, managing GenAI risks, and creating sustainable frameworks for long-term success in digital banking.This episode of Banking Transformed is sponsored by Corridor PlatformsFinancial institutions have made substantial investments in GenAI capabilities, yet face significant challenges in deploying high ROI customer-facing applications such as agent assist and Conversational IVR solutions. As banks’ Model Risk Management and Compliance teams grapple with novel GenAI risks without regulatory precedents, Corridor’s GenGuardX (GGX) platform emerges as a comprehensive solution designed by industry experts to bridge the gap between innovation and risk management.For more information: https://ggx.corridorplatforms.com/

In this engaging discussion, Don Permezel, VP of Data & AI at nCino, shares his insights on how banks can transform their data practices. He highlights the rise of Agentic AI and the need for banks to rethink customer data usage. The conversation delves into the critical importance of high-quality data for personalization and the challenges of vendor consolidation. Don emphasizes the journey towards a data-driven culture and the balance between data security and accessibility, showcasing how AI can unlock true customer value in banking.

Legacy core systems, often decades old, restrict innovation and limit the ability to offer personalized digital products. Traditional "rip and replace" approaches to modernization are risky, expensive, and time-consuming. Organizations need a solution enabling speed and scale innovation while preserving existing infrastructure investments.On this episode of the Banking Transformed podcast, Ahon Sarkar, SVP and general manager of Helix at Q2 discusses a revolutionary approach to core banking modernization. By combining Q2's digital banking platform, Helix's cloud-based core, and extensive fintech partnerships, Q2 Fabric enables financial institutions to launch modern digital products without replacing legacy systems.The conversation explores how this solution helps banks and credit unions compete in today's digital landscape while minimizing risk and maximizing ROI.

Three-quarters of banks report that legacy infrastructure poses significant barriers to implementing new digital solutions. This creates a complex challenge of balancing innovation with addressing budgetary constraints and maintaining operational efficiency.In this episode of Banking Transformed, Barb Morgan, Chief Product & Technology Officer at Temenos, discusses how financial institutions can navigate this technological crossroads, examining strategies for optimizing tech spending, modernizing infrastructure, and leveraging emerging technologies like generative AI to enhance operational efficiency and customer experience.We also explore the evolving role of leadership in driving technological change, including the critical balance between innovation and risk management. The conversation further addresses the industry's growing talent challenge – from recruiting tech-savvy professionals to upskilling existing teams.

Jeffrey Kendall, Chairman and CEO of Nymbus, shares his insights on how financial institutions can leverage data-enabled core systems to compete with fintechs and big banks. He highlights the importance of real-time analytics for personalized banking experiences, especially for community banks. Kendall discusses tailored solutions for unique customer needs, such as services for military members, and emphasizes the significance of strategic partnerships in driving innovation and growth. The conversation also touches on the future of open banking and the evolving landscape of technology in finance.

Banks and credit unions must innovate faster and deliver flexible, scalable, and differentiated offerings to keep up with account holders' changing expectations. This is best achieved through collaborations with solution providers and fintech organizations that offer customizable digital-first offerings.On this episode of the Banking Transformed podcast, Deena Otto, COO of Stanford FCU, and Dan Collins, Director of Digital Development at Visions FCU, share how their organizations are revolutionizing their approach to innovation. Rather than building solutions from scratch or undertaking time-consuming custom integrations, these institutions leverage pre-built components and standardized integration frameworks to deploy new solutions rapidly.Learn how these two credit unions “punch above their fighting weight" by reducing what would typically be year-long development cycles into projects deliverable within three to six months.

Michael Abbott, Senior Managing Director and Global Banking Lead at Accenture, discusses the looming transformation in banking as we near 2030. He highlights the paradox of digital efficiency leading to less personal connection and how AI can bridge this gap. The conversation dives into community banking’s role and the importance of tailored customer experiences. Abbott emphasizes the need for banks to innovate culturally and technologically, envisioning a future where personalized service enhances customer loyalty amidst a tech-driven landscape.

A strong web presence isn't just an advantage—it's essential for survival and growth. In today's competitive market, a powerful digital footprint can mean the difference between thriving and merely surviving. Understanding how to optimize your digital presence is crucial, whether you want to increase brand awareness, drive customer engagement, or boost conversions.In this episode of Banking Transformed, we are joined by Anil Aggarwal, the CEO of Milestone. Anil dives deep into the strategies and principles behind building a commanding digital presence. From content creation and audience engagement to measuring success and adapting to changing technologies, he shares the key elements of a successful online strategy.Anil also shares ways financial institutions of all sizes can go beyond using their website for brand building to creating new business opportunities.This episode of Banking Transformed Solutions is sponsored by MilestoneMilestone’s Digital Experience platform including SEO-first CMS and Generative AI platform empowers financial businesses to be easily found online, deliver personalized digital experiences, enhance customer engagement, and drive conversions—powered by data insights, personalized content, and generative AI. We enable our clients to lead their industries with technology that drives growth and measurable results and have over 10,000 websites on our platform across multiple verticals. URL: https://www.milestoneinternet.com/

According to recent Q2 research, 74% of people across generations want more personal banking experiences, and 70% trust their financial institutions to create those experiences using data and AI. Yet, many banks and credit unions struggle to deliver the level of personalization consumers expect from their digital experiences.On this episode of the Banking Transformed podcast, Anthony Ianniciello, VP of Product Management at Q2, and David Sant, Chief Strategy Officer at Cyprus Credit Union, explore how financial institutions can transform commodity banking transactions into differentiated, personalized experiences that build lifetime relationships.Our guests share insights from both the technology and implementation perspectives, discussing real-world challenges and solutions in building a modern banking relationship strategy.