As financial institutions navigate rapid technological change, evolving customer expectations, and increasingly complex regulatory environments, industry associations like ProSight play a crucial role in providing guidance, resources, and community.My guest on the Banking Transformed podcast is Debbie Bianucci, who led BAI for nearly 30 years before becoming President and CEO of ProSight. She, shares insights on the complementary strengths each organization brought to the merger and how their combined capabilities create a more comprehensive support system for financial institutions.The conversation examines how ProSight is helping banks navigate digital transformation, changing customer expectations, regulatory complexity, and emerging risks. Debbie highlights ProSight's expanded suite of offerings, including decision support tools, research, learning programs, and peer networking opportunities designed to equip financial leaders with practical strategies for success.

Small businesses are facing unprecedented challenges alongside remarkable opportunities as they respond to the digitalization of engagement, an uncertain geopolitical landscape and increasing consumer expectations. More than ever they want their financial institution to be a partner in their journey.In this episode of Banking Transformed, we sit down with Manny Tocco, Chief Operating Officer of Business Banking at Citizens Bank. Manny shares his insights on the major trends impacting small businesses and how financial institutions must reimagine their small business banking model from the ground up, balancing high-tech capabilities with high-touch relationship management.Whether you're a banking executive seeking to enhance your small business strategy, a fintech leader looking for partnership opportunities, or a small business owner navigating the evolving financial landscape, this conversation offers valuable perspectives on creating meaningful banking relationships in a digital-first world that still craves human connection and expertise.

As financial institutions navigate the challenges of digital transformation while maintaining relevant physical spaces, organizations must focus on reimagining how to connect with customers in an increasingly digital world. This must include a shift from transaction-focused branch designs to experience-centered environments that prioritize consultative interactions.I’m joined on the Banking Transformed podcast by EJ Kritz, Chief Experience Officer at DBSI. EJ shares his expertise on the evolution of branch banking design and customer experience improvements. Recorded live at the Visionary Voices event in Chandler, Arizona, the conversation digs into how data-driven design decisions are helping banks optimize their physical footprint while enhancing customer engagement.Whether you're looking to revitalize your branches or enhance your overall customer journey, this conversation offers valuable insights for financial leaders ready to transform their approach.

Financial institutions face unprecedented challenges in product innovation and customer communication. From managing complex compliance requirements to optimizing offer management across multiple channels, banks struggle with outdated systems that hinder their ability to compete effectively.Today, we're joined on the Banking Transformed podcast by Rab Govil, CEO and founder of Naehas, whose platform transforms how banks create, manage, and execute financial products and offers. Rab shares practical insights on how banks can reduce time-to-market for new products, ensure consistent messaging across channels, and maintain regulatory compliance without sacrificing innovation.Whether you're struggling with disclosure management, seeking to improve offer personalization, or modernizing your product pricing strategy, this conversation provides actionable solutions for banking's most pressing operational challenges.This episode of Banking Transformed is sponsored by NaehasNaehas accelerates value for financial institutions by leveraging deep expertise to strengthen how products, pricing, and compliance are structured, governed, and executed. Our platform enables institutions to align regulatory oversight, offer execution, and hyper-personalized engagement within a single, scalable framework. By integrating automation, structured governance, and data-driven decision-making, Naehas empowers financial institutions to focus on trust, operational transparency, and sustained growth.Visit: https://www.naehas.com/?utm_source=Banking+Transformed&utm_medium=podcast&utm_campaign=FB

Leda Glyptis, a renowned fintech leader and author of "Beyond Resilience," offers a candid exploration of success in digital transformation. She emphasizes that true resilience is built on consistent hard work rather than luck. Glyptis discusses critical strategies for fostering team dynamics, the importance of cultivating a supportive community, and learning from failures in fintech. With insights into the emotional hurdles entrepreneurs face, she provides a fresh perspective on intentionality and adaptability as keys to thriving in a changing landscape.

Mark Sievewright, Chief Strategy Officer for SRM, discusses the evolving landscape of retail banking and the complexities of digital transformation. He reveals that while many banks aim to enhance digital experiences, the simultaneous investment in physical branches is surprising. Sievewright also addresses the challenges posed by legacy systems and how AI is shifting from mere security to crucial roles in customer service. Ultimately, he emphasizes the importance of balancing innovation with meeting customer expectations as the industry navigates towards 2025.

While banks have successfully implemented GenAI for internal processes and back-office operations, they struggle to achieve meaningful ROI on customer-facing solutions like agent assist and Conversational IVR due to regulatory compliance requirements, data privacy concerns, and model explainability needs. This results in significant hurdles when deploying customer-facing applications.In this episode of Banking Transformed, we're joined by Manish Gupta, CEO of Corridor Platforms, and Toby Brown, Managing Director of Global Retail Banking Solutions at Google Cloud, to discuss their groundbreaking partnership and how AI and cloud technologies can transform banking decisioning capabilities, enabling institutions to compete effectively while maintaining regulatory compliance.Our guests will also share insights on overcoming implementation challenges, managing GenAI risks, and creating sustainable frameworks for long-term success in digital banking.This episode of Banking Transformed is sponsored by Corridor PlatformsFinancial institutions have made substantial investments in GenAI capabilities, yet face significant challenges in deploying high ROI customer-facing applications such as agent assist and Conversational IVR solutions. As banks’ Model Risk Management and Compliance teams grapple with novel GenAI risks without regulatory precedents, Corridor’s GenGuardX (GGX) platform emerges as a comprehensive solution designed by industry experts to bridge the gap between innovation and risk management.For more information: https://ggx.corridorplatforms.com/

In this engaging discussion, Don Permezel, VP of Data & AI at nCino, shares his insights on how banks can transform their data practices. He highlights the rise of Agentic AI and the need for banks to rethink customer data usage. The conversation delves into the critical importance of high-quality data for personalization and the challenges of vendor consolidation. Don emphasizes the journey towards a data-driven culture and the balance between data security and accessibility, showcasing how AI can unlock true customer value in banking.

Legacy core systems, often decades old, restrict innovation and limit the ability to offer personalized digital products. Traditional "rip and replace" approaches to modernization are risky, expensive, and time-consuming. Organizations need a solution enabling speed and scale innovation while preserving existing infrastructure investments.On this episode of the Banking Transformed podcast, Ahon Sarkar, SVP and general manager of Helix at Q2 discusses a revolutionary approach to core banking modernization. By combining Q2's digital banking platform, Helix's cloud-based core, and extensive fintech partnerships, Q2 Fabric enables financial institutions to launch modern digital products without replacing legacy systems.The conversation explores how this solution helps banks and credit unions compete in today's digital landscape while minimizing risk and maximizing ROI.

Three-quarters of banks report that legacy infrastructure poses significant barriers to implementing new digital solutions. This creates a complex challenge of balancing innovation with addressing budgetary constraints and maintaining operational efficiency.In this episode of Banking Transformed, Barb Morgan, Chief Product & Technology Officer at Temenos, discusses how financial institutions can navigate this technological crossroads, examining strategies for optimizing tech spending, modernizing infrastructure, and leveraging emerging technologies like generative AI to enhance operational efficiency and customer experience.We also explore the evolving role of leadership in driving technological change, including the critical balance between innovation and risk management. The conversation further addresses the industry's growing talent challenge – from recruiting tech-savvy professionals to upskilling existing teams.