Three-quarters of banks report that legacy infrastructure poses significant barriers to implementing new digital solutions. This creates a complex challenge of balancing innovation with addressing budgetary constraints and maintaining operational efficiency.In this episode of Banking Transformed, Barb Morgan, Chief Product & Technology Officer at Temenos, discusses how financial institutions can navigate this technological crossroads, examining strategies for optimizing tech spending, modernizing infrastructure, and leveraging emerging technologies like generative AI to enhance operational efficiency and customer experience.We also explore the evolving role of leadership in driving technological change, including the critical balance between innovation and risk management. The conversation further addresses the industry's growing talent challenge – from recruiting tech-savvy professionals to upskilling existing teams.

Jeffrey Kendall, Chairman and CEO of Nymbus, shares his insights on how financial institutions can leverage data-enabled core systems to compete with fintechs and big banks. He highlights the importance of real-time analytics for personalized banking experiences, especially for community banks. Kendall discusses tailored solutions for unique customer needs, such as services for military members, and emphasizes the significance of strategic partnerships in driving innovation and growth. The conversation also touches on the future of open banking and the evolving landscape of technology in finance.

Banks and credit unions must innovate faster and deliver flexible, scalable, and differentiated offerings to keep up with account holders' changing expectations. This is best achieved through collaborations with solution providers and fintech organizations that offer customizable digital-first offerings.On this episode of the Banking Transformed podcast, Deena Otto, COO of Stanford FCU, and Dan Collins, Director of Digital Development at Visions FCU, share how their organizations are revolutionizing their approach to innovation. Rather than building solutions from scratch or undertaking time-consuming custom integrations, these institutions leverage pre-built components and standardized integration frameworks to deploy new solutions rapidly.Learn how these two credit unions “punch above their fighting weight" by reducing what would typically be year-long development cycles into projects deliverable within three to six months.

Michael Abbott, Senior Managing Director and Global Banking Lead at Accenture, discusses the looming transformation in banking as we near 2030. He highlights the paradox of digital efficiency leading to less personal connection and how AI can bridge this gap. The conversation dives into community banking’s role and the importance of tailored customer experiences. Abbott emphasizes the need for banks to innovate culturally and technologically, envisioning a future where personalized service enhances customer loyalty amidst a tech-driven landscape.

A strong web presence isn't just an advantage—it's essential for survival and growth. In today's competitive market, a powerful digital footprint can mean the difference between thriving and merely surviving. Understanding how to optimize your digital presence is crucial, whether you want to increase brand awareness, drive customer engagement, or boost conversions.In this episode of Banking Transformed, we are joined by Anil Aggarwal, the CEO of Milestone. Anil dives deep into the strategies and principles behind building a commanding digital presence. From content creation and audience engagement to measuring success and adapting to changing technologies, he shares the key elements of a successful online strategy.Anil also shares ways financial institutions of all sizes can go beyond using their website for brand building to creating new business opportunities.This episode of Banking Transformed Solutions is sponsored by MilestoneMilestone’s Digital Experience platform including SEO-first CMS and Generative AI platform empowers financial businesses to be easily found online, deliver personalized digital experiences, enhance customer engagement, and drive conversions—powered by data insights, personalized content, and generative AI. We enable our clients to lead their industries with technology that drives growth and measurable results and have over 10,000 websites on our platform across multiple verticals. URL: https://www.milestoneinternet.com/

According to recent Q2 research, 74% of people across generations want more personal banking experiences, and 70% trust their financial institutions to create those experiences using data and AI. Yet, many banks and credit unions struggle to deliver the level of personalization consumers expect from their digital experiences.On this episode of the Banking Transformed podcast, Anthony Ianniciello, VP of Product Management at Q2, and David Sant, Chief Strategy Officer at Cyprus Credit Union, explore how financial institutions can transform commodity banking transactions into differentiated, personalized experiences that build lifetime relationships.Our guests share insights from both the technology and implementation perspectives, discussing real-world challenges and solutions in building a modern banking relationship strategy.

The recently released Business Banking Digital Maturity Report provides unprecedented insights into how financial institutions transform their business banking capabilities for a digital future. This research is unique because it goes beyond measuring digital capabilities to examine the culture, talent strategies, and operational models that separate leaders from followers.In this episode of Banking Transformed, Allison Cerra, the Chief Marketing Officer at Alkami Technologies and Casey Hogarth from Emerald Research Group discuss this first-of-its-kind research.We explore why some organizations are growing 10 times faster than their peers, how smaller institutions are successfully competing against larger competitors, and what it takes to build a digitally mature business banking operation.Most importantly, our guests will provide a roadmap for how any financial institution can accelerate its digital transformation journey.

In this discussion, Matt Wind, head of product management at Popular Bank and seasoned professional from Comerica, dives into the pressing challenges mid-sized banks face against larger competitors and agile fintechs. He highlights the importance of technology partnerships and innovative strategies for growth. Matt emphasizes the critical role of personalized service and data integration in enhancing customer relationships. The conversation also touches on the impacts of open banking and the necessity for regional banks to modernize and adapt in today's competitive landscape.

Embedded financial products and flexible payment solutions are reshaping how consumers interact with banking services. As commerce increasingly shifts toward integrated experiences, the ability to seamlessly embed financial services — from buy-now-pay-later options to comprehensive lending solutions — directly into the purchase journey has become critical for merchants and financial institutions.Terry O’Neil, Head of Connected Commerce for Citi Retail Services and Head of Strategic Partnerships for Citi U.S. Personal Banking, joins the Banking Transformed podcast to discuss how the convergence of traditional banking capabilities with modern digital experiences creates new growth opportunities while challenging established business models.The discussion explores the impact on consumers, merchants, and financial institutions as we move toward an increasingly integrated financial ecosystem.

In a thought-provoking discussion, Anthony Iannicello, Vice President of Product Management at Q2, and David Sant, Chief Strategy Officer at Cypress Credit Union, explore the evolving landscape of personalized banking. They reveal surprising generational similarities in banking preferences and the high trust level consumers have in financial institutions. The conversation highlights the critical role of AI in enhancing customer experiences, the challenges of data management, and the innovative strategies smaller financial institutions can implement to stay competitive.