Banking Transformed with Jim Marous AI in Banking: From Hype to Measurable Outcomes
10 snips
Sep 9, 2025 Alexandra Mousavizadeh, Co-founder and CEO of Evident, dives into the stark realities of AI adoption in banking. She reveals that 70% of banks lack measurable outcomes from their AI investments despite numerous initiatives. Discussion includes how leaders like JPMorgan Chase are leveraging talent and strategic execution to gain a competitive edge. Alexandra provides insights on the transition from back-office efficiency to customer-facing applications and stresses the critical need for banks to hire top AI talent to thrive in the evolving landscape.
AI Snips
Chapters
Transcript
Episode notes
Public AI Hype Masks Outcome Gap
- 70% of banks announce AI initiatives but show no measurable business outcomes publicly.
- Leaders decode talent, execution, and measurement to convert AI into strategic advantage.
Reported ROI Lags Actual Internal Results
- Many banks have real ROI hidden in private metrics but won't publicize dollar outcomes yet.
- Public reporting lags internal progress because banks fear scrutiny of declared ROI.
Measure Beyond Short-Term Financial Gains
- Short measurement windows and narrow KPI choices understate AI value in studies.
- Non-financial outcomes like risk reduction and customer satisfaction also drive long-term value.