Predicting the Unpredictable: Banking's Next Decade
Nov 21, 2023
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Brett King, a trailblazer in financial innovation, discusses the transformative changes coming to the banking industry. They explore the future of banking and the rise of AI and automation. They also delve into financial inclusion, regulatory issues, responsible banking, and the shift towards an investment model. They imagine a future with fully AI banks and discuss challenges in regulation.
The shift towards embedded banking and AI-based solutions will transform the consumer experience, leading to personal AI assistants, smart bank accounts, and even banks as sets of algorithms.
Providing seamless digital experiences, predictive insights, and personalized banking are crucial to meet consumer demands.
Deep dives
Digital disruption and emerging technologies reshaping banking
The banking industry is undergoing seismic shifts driven by digital disruption, shifting consumer behaviors, emerging technologies, and evolving regulations. These factors are reshaping the industry at a rapid pace. Advancements such as open banking adoption and AI applications are expected in the next year, while the trajectory towards AI-based banking (Bank 5.0) is starting and will continue towards 2050. This shift towards embedded banking and AI-based solutions will transform the consumer experience, leading to personal AI assistants, smart bank accounts, and even banks as sets of algorithms. Traditional banks must adapt to these trends to remain competitive in the future.
Consumer expectations outpacing traditional banking capabilities
Consumer expectations have evolved due to the impact of external factors and advancements in fintech. The gap between what consumers expect and traditional banking capabilities is widening, with customers demanding convenience, ease of use, and real-time financial information. The expectation of signing physical documents or relying on paper-based processes is seen as a significant example of the expectation gap. Banks that fail to adapt to these changing expectations risk losing customers to more digitally-enabled alternatives. Providing seamless digital experiences, predictive insights, and personalized banking are crucial to meet consumer demands.
The significance of speed and real-time payments in banking
Speed is becoming increasingly crucial in banking, especially with the adoption of real-time payments. While some financial institutions have been slow to embrace real-time payments, others, particularly in markets like China, have experienced significant shifts towards digitized payment systems. The lack of real-time payments and the reliance on legacy processes and thinking hinder financial institutions from delivering the speed and digital experiences that consumers expect. Embracing real-time payments and other technological advancements will be essential for banks to compete and drive digital experience excellence.
The transformative impact of AI and composable technologies
Artificial Intelligence (AI) and composable technologies have the potential to reshape banking operations and the customer experience. AI and data science are creeping into the industry, but there is still a significant opportunity to harness the full potential of AI in banking. The emergence of generative AI, like chatbots and sophisticated data models, could lead to highly personalized banking experiences based on deep customer insights. However, the integration of AI into banking requires a comprehensive digital identity infrastructure and regulatory standards. Collaboration between AI startups, banks, and fintechs will play a crucial role in realizing the transformative impact of AI in banking.
As we stand on the brink of 2024, it is important to unravel the seismic shifts poised to redefine the industry over the next year and beyond. Digital disruption, shifting consumer behaviors, emerging technologies and evolving regulations are combining to reshape the industry at dizzying speed.
I’m joined on the Banking Transformed podcast by Brett King, a trailblazer whose foresight has continually heralded the next wave of financial innovation. Together, we dissect the advancements and upheavals that will reshape the banking world in 2024 and peer into the future, envisioning what banking might look like as we approach the dawn of 2030.
More than ever, bankers must understand these trends and harness the opportunities ahead of us in order to thrive in the years ahead.
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