Banking Transformed with Jim Marous

Joining us on the Banking Transformed podcast is Rob Rubin, general manager of financial services at Insider Intelligence.In this interview, we unravel the latest developments in retail banking, including the intense competition for deposits amidst economic uncertainty, changes in digital marketing strategies, recent payment and lending innovations, the increasing role of trust, and the potential impact of generative AI.Rob provides perspectives on how banks can respond to these trends and best position themselves for the future at a time of immense challenges ... but also unique opportunities for those organizations willing to embrace change.

James White, general manager of banking at Total Expert, discusses how banks can leverage customer intelligence, personalize journeys, and transform relationships. Topics include building better engagement, driving results and building relationships through data-driven journeys, balancing internal and external data for customer privacy, and using data to build better engagement and solutions for customers.

In this episode, Jon Budd and Dr. Jorge Jimenez, the CEO and president of Juniper Payments, discuss the challenges and opportunities in the payments industry. They highlight the importance of upgrading payment systems and collaborating with service providers. The podcast also explores the benefits of automation, cloud technology, and the rise of third-party payment solution providers. The guests express excitement about the future of payments, including wider availability of instant payments. They emphasize the importance of embracing change in the banking industry and highlight the role of third-party solution providers in facilitating adaptation.

In this episode, Alex Tapscott, co-founder of the Blockchain Research Institute, discusses Web3, its challenges, and potential impacts on banking. He explores the evolution of the internet, core components of Web3, and tokenized dollars. He also highlights the democratization of financial services and the challenges of mainstream Web3 adoption in banking.

They discuss how banks can leverage data, analytics, and technology to better serve customers and deliver personalized experiences. They highlight the changing expectations of consumers and the importance of adapting to the digital transformation. They also discuss simplifying the digital experience for opening accounts and applying for loans. They talk about Microsoft's role in enabling innovative business processes and the challenge of overlapping services provided by core platform providers. They emphasize the importance of setting clear goals and objectives for developing a successful strategy.

JB Orecchia, CEO of SavvyMoney, discusses the convergence of credit education and personalization, the role of data and technology in banking, and the state of fintech and banking collaborations. They explore the future of credit engagement, including gamification, financial wellness education, and personalized experiences. The use of AI in solution development and overcoming roadblocks to financial institution engagement are also discussed. SavvyMoney's website, implementation process, and benefits for improving credit engagement and marketing are mentioned.

Guest Alexia Cambon discusses the shift towards a human-centric workplace model, emphasizing the importance of flexibility and recognizing employees' right to it. The podcast explores the impact of the pandemic and generative AI on corporate culture and highlights the need for organizations to embrace the new reality. It also discusses the parallels between sports training principles and the future of work, and emphasizes the importance of creating a human-centric workplace model by seeking employee feedback and personalizing their experiences.

In this episode, the Banking Transformed podcast is at Sibos 2023 in Toronto, Ontario where we are joined by Judith Pinto and Prakash Pattni from IBM who are at the forefront of revolutionizing banking through hybrid cloud solutions.We explore how hybrid cloud can support complex banking workloads, foster innovation, and drive advanced technology strategies. We'll also delve into the crucial aspect of managing risk in hybrid cloud implementations within the banking sector.Whether you're a banking professional, a technology enthusiast, or simply curious about the future of finance, this conversation is a must-listen.This episode of Banking Transformed Solutions is sponsored by IBMIBM is a leading provider of enterprise AI, hybrid cloud architecture, security and ESG insights to the global financial services sector. Our deep industry expertise, extensive portfolio of services and solutions, and robust ecosystem of fintech partners, empower collaboration, innovation, and creation. As a trusted partner to banks, insurers, the capital markets and payments providers, we guide financial institutions in all stages of their digital transformation journeys through IBM Consulting and deliver the proven infrastructure, software and services they need through IBM Technology. To learn more about IBM's insights and solutions for the financial services industry, please visit www.ibm.com/industries/financial-services.

Brendan Coughlin, Vice Chairman and Head of Consumer Banking at Citizens, discusses engaging Gen Z in the banking industry. Topics include meeting the demands of Gen Z, transforming banking with digitalization and human connection, aligning with Gen Z's values, understanding their needs, and adopting a test and learn mindset in the digital banking industry.

Shanker Ramamurthy from IBM discusses the imperative transformation towards embedded banking. Key topics include the importance of personalized experiences, the disconnect between banking executives and customer expectations, challenges and objectives of embedded banking, the significance of partnerships, hybrid cloud, data and AI, and the rise of embedded finance.