Banking Transformed with Jim Marous

To stay competitive, banks and credit unions must evaluate the viability of platform strategies that can provide superior customer experiences, tap into network effects, and leverage data and AI for strategic differentiation. Our guest on the Banking Transformed podcast wrote the playbook for winning in the platform economy.Senior Prophet Partner, Ted Moser, explores pragmatic steps banks can take to compete in the platform economy, offering examples of creative platform models used by industry giants like Amazon, Uber, and Airbnb.Ted’s insights provide a treasure trove of actionable strategies, setting the stage for banks to thrive in the face of massive industry change.

Grant Karsas, VP of Digital Experience at Travis Credit Union, shares insights on how the credit union leverages modern technologies to deepen member relationships through personalized experiences. They discuss the challenges faced by community-based credit unions in a crowded market and the importance of third-party collaborations. The podcast also covers the implementation of technology in the banking industry, finding the right partners for technological advancement, and the significance of internal partnerships for great member experiences.

The podcast discusses how Veeam's innovative approaches safeguard financial institutions against cyber threats and ensure operational continuity. It highlights the importance of data resilience, hybrid cloud solutions, and partnerships. The chapter explores implementing data resilience measures and emphasizes the need for instant recovery solutions. Finally, it emphasizes the significance of data resilience in customer experience and loyalty in organizations.

Rebeca Romero Rainey, President and CEO of ICBA, discusses the challenges and opportunities in the community banking system, emphasizing the importance of digital transformation and supporting local banks. She explores the unique business model of community banks and their resilience in the face of obstacles. The role of ICBA in promoting innovation and navigating the changing landscape is also highlighted, along with the significance of effective leadership and embracing new technology.

Megan Cooper, Chief Product Officer at ClearBank, discusses her journey in finance, fostering innovation, challenges for women leaders, work/life balance, and the industry's exciting trajectory.

Pål Krogdahl, Director of Technology Strategy and Advisory Services at Samlink, discusses transformative trends in banking. They touch on the global reach of fintech, challenges for banks, adapting to changing trends, embedded finance, partnering with third-party providers, and building an ecosystem for banking success.

Ally and Microsoft collaborate to develop Ally.ai, an AI platform for banking, focusing on productivity, security, scalability, and customer experience. They discuss the success of generative AI at Ally, the role of AI in organizations, the importance of education and culture, use cases of generative AI, and the power of AI in creating tailored experiences for customers.

Allison Cerra, CMO at Alkami Technologies, discusses the evolution of marketing, analytics-driven campaigns, personalization and technology's impact on banking. They also explore AI in database marketing, collecting customer data, and reports on digital banking readiness.

Brett King, a trailblazer in financial innovation, discusses the transformative changes coming to the banking industry. They explore the future of banking and the rise of AI and automation. They also delve into financial inclusion, regulatory issues, responsible banking, and the shift towards an investment model. They imagine a future with fully AI banks and discuss challenges in regulation.

Trend curator and author Rohit Bhargava discusses the significant changes coming in the next decade and beyond. Topics include surprising trends shaping the future, adapting to changes in consumer behavior, the impact of technology on work-life balance in financial services, the intersection of financial services with wellness, and the importance of open-mindedness and gratitude.