
DTC Podcast
Weekly discussions between disruptive direct to consumer ecommerce brands and our amazing team about marketing, funnels, and everything scaling related. Subscribe to our newsletter for highlights and step by step tactical insights 👉🏻 📦 directtoconsumer.co
Latest episodes

Aug 25, 2023 • 25min
Ep 332: TikTok Ads Strategies for Q4 - Unlimited Darkposting, Display Cards (never Stickers) and how much creative is enough? | AKNF
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It's All Killer No Filler and today we're chatting with Avery and Chris from Pilothouse's TikTok team about the the preparations they're making now to slay Q4 2023, as well as the ad techniques they're employing to drive better results for clients right now.
- How there are really no limitations on darkposting on TikTok
- How to use Display cards and why we DESPISE stickers
- Lots more!
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Aug 23, 2023 • 25min
Bonus: Simplifying E-Commerce Sales Tax with Numeral with Kevin Liu
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Hello and welcome to DTC Podcast, I'm Eric Dyck, in today's bonus episode we chat with Kevin Liu, CEO at Numeral, Ecommerce entrepreneur, and Certified public accountant. The rare unicorn who make money and help you count it built Numeral with Y Combinator backing, to solve the simple yet headache inducing problem of multi-state ecommerce sales tax filing.
As a CPA and an entrepreneur, Kevin's got a unique perspective on the DTC P/L along with why all businesses need to streamline their finances in the coming years...
Putting ecommerce sales tax on auto pilot is a good start ➝ Go to NumeralHQ.com to schedule a demo and on with the show!
Timestamps:
00:00 - Introduction
02:35 - Challenges of sales tax management in e-commerce
08:45 - How Numeral is modernizing sales tax compliance
15:30 - Numeral's growth journey through Y Combinator
18:10 - Kevin's financial hot take: Importance of DIY bookkeeping
Hashtags: #ECommerceSalesTax #NumeralFinTech #SalesTaxCompliance #ECommerceFinancialServices #Entrepreneurship
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Aug 21, 2023 • 45min
DTC Archive: The Oodie's Davie Fogarty on getting to $400 Million FAST
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Hello and welcome to the DTC Podcast, I’m Eric Dyck. Today we’re getting cozy with Davie Fogarty from The Oodie, the wearable blanket brand that reported earnings of over $400 Million dollars earlier this year. https://theoodie.com/ Davie is a born entrepreneur, dedicated to constantly learning and expanding from eCommerce into both SaaS and media. Settle in for deep insights on: ▪️Hiring your own replacement and how a proper merchandising hire helped save Davie over $50 million this year ▪️Why your product and the trend it’s based on matters more than any other part of your business ▪️Davie’s biggest mistake and why catching up on retail could get the oodie closer to a billion in 2023 Get comfy, you’re not going to want to miss this one…on with the show.
Timestamps:
00:00 - Introduction to Davie Fogarty and his E-commerce journey
06:20 - Navigating the challenges of scaling E-commerce brands
12:50 - UDI's product differentiation strategy and leveraging unique designs
19:15 - The power of community engagement and social media marketing
27:40 - Unlocking growth opportunities with real-time trend analysis
Hashtags: #EcommerceSuccess #BusinessScaling #ProductDifferentiation #CommunityEngagement #TrendAnalysis
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Aug 18, 2023 • 29min
Ep 331: Jogo's Retention Bootcamp - The Welcome Series (2 of 3) | AKNF
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It's All Killer No Filler and today we're completing part Two of Jordan Gordon, Retention Director at Pilothouse's three part series.
Part one a few weeks back set the stage for how you're going to measure the optimizations you make using Jordan's Pristine Data Framework for finding true measures of Time to Conversion and 30 Day LTV.
Our offer still stands: Book an audit at Pilothouse.co and Jordan will set up this framework for you regardless if you decide to work with us!
Today we dive deep on the Welcome Sequence and lay out exactly the types of emails you want to send
and at what cadence.
Timestamps:
00:00: Introduction to mastering email marketing techniques
02:40: The importance of the welcome series in engaging customers
05:15: Creating a structured welcome series with merchandising and educational emails
10:30: Designing HTML emails for effective merchandising and product marketing
14:50: Crafting educational emails that address pain points and product benefits
Hashtags:
#EmailMarketing #PurchaseRateOptimization #TimeToBuyStrategy #WelcomeSeries #PostPurchaseSequences
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Aug 16, 2023 • 32min
Bonus: Critical Q4 Tips with Criteo's Ned Samuelson
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Hello and welcome to DTC Podcast, I'm Eric Dyck. Today I got to chat with Ad Tech OG Ned Samuelson – Managing Director Growth Americas at Criteo the customer acquisition & retention engine that masters the open we. Criteo’s simple yet powerful, automated advertising solution finds the right people on the open internet and social to grow your business. Across the entire customer journey, convert more customers with engaging video or display ads, and accelerate revenue with commerce media.
I go way back in ad tech and display advertising, so it was fun to compare notes with Ned who came the podcast with a bunch of concrete things brands can do to improve their Q4 results...along with some very unique personal facts we get into at the end...
If you want to grow your biz with Criteo, make sure you go to
https://www2.criteo.com/commerce-growth
Timestamps:
00:00 Introduction
02:10 Evolution of customer journeys and brand engagement
06:25 Importance of performance outcomes in marketing
10:50 Strategies for a successful Q4 and holiday season
15:30 Understanding attribution and tracking technology
Hashtags: #PerformanceMarketing #MarketingStrategies #Q4Planning #CustomerJourney #AttributionModel #DTCPodcast
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Aug 14, 2023 • 49min
EP 330: Grounds & Hounds, Jordan Karcher Spills the Coffee Beans on Product-Centric, 8-Figure Growth
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Hello and welcome to DTC Podcast, I'm Eric Dyck. Today we're spilling the beans with Jordan Karcher, CEO and founder of Grounds and Hounds Coffee, the 8 figure bean brand, that donates 20% of all profit to local charities that meaningfully improve the lives of sheltered dogs.
This podcast is a masterclass on stand out product branding, that creates instant affinity with their target audience.
The venn diagram between dog owners, coffee drinkers has a big dollar sign in the middle of it, and that's where Grounds and Hounds lives
We talk about how Jordan's used Meta ads to shift his brand's top of funnel focus from getting users to the site to explore, to getting them to make a purchase on their first visit...
As well as how Grounds and Hounds uses perfectly strategized products including to grow horizontally..
Pour yourself a coffee, take a biiiig stretch, and on with the show!
Timestamps:
00:00 - Introduction to Grounds & Hounds Coffee
07:45 - Building a Socially Conscious Business Model
15:50 - The Art of Brand Storytelling
31:20 - Personalization & Segmentation in Email Marketing
43:10 - The Role of Earned Media & Storytelling
Hashtags: #GroundsAndHounds #EcommerceSuccess #SocialImpact #BrandStorytelling #EmailMarketing #DTCInsights
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Aug 12, 2023 • 57min
Avant Post - Opening Pandora's Search Box: Google vs AI with Rogue Ex-Googler, Ben Kruger
Join Chris and Eric with special guest and rogue ex-Googler, Ben Kruger as we discuss the Google's innovators dilemma and opportunity as it relates to the roll out of AI!
* The Big Catch-22- Google can't ignore the inevitable path to generative results- But how can it do this without sacrificing the publisher & advertiser ecosystem?- Odds are they'll probably attempt some kind of fence-straddling compromise. It's unclear if this is tenable.
* Fresh-Squeezed Organic- No matter how it's spun, SGE is basically all bad news for web publishers- There will be less "listings" in generative answers, and less incentive for users to click through- How will publishers adapt to a world where Search becomes a less accessible channel?
* Just Not Clicking- Similarly to publishers, advertisers will likely find clicks a lot harder to come by- eCPCs are almost certain to explode higher as the current demand levels chase far less inventory- How will advertisers adapt to an increasingly winner-take-all ecosystem?
* Conclusion- Does The Search Box go the way of the DVD (dead), or Cable TV (diminished, but still here & part of a larger platform)?AI-Enabled Cognitive Search: Google has introduced a real-time cognitive search that combines Bard AI-synthesized content with regular Google search results. When combined with Google Shop, this feature could prove beneficial for websites and e-commerce enterprises, providing a unique selling point for Google.

Aug 11, 2023 • 29min
Ep 329: Jogo's Retention Bootcamp: The Pristine Data Framework (Part 1 of 3) | AKNF
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Attention Shopify merchants! Acquire new shoppers across the open internet, retarget previous visitors, boost sales, and retain your best customers with Criteo. Visit https://criteo.com/dtc to get started.*
Today's episode is the first of a three part series with Jordan Gordon who leads Retention at Pilothouse.
In part one you'll learn why out of the box retention statistics can obfuscate key trends in your business as well as exactly how to set up your statistics so you can get a clear read on how your pre and post email flows are actually performing (and act accordingly)
Parts 2 and 3 are about the actual strategies and tactics we employ for best results on your welcome and post purchase flows, so don't miss those.
Follow along, and set up your stats this way, or book a meeting with Pilothouse, and we'll set it up for you on the call :D. ➝ https://pilothouse.co
Timestamps:
00:00 Introduction to mastering email marketing analytics
07:00 Unveiling the limitations of native measurement systems
12:00 Crafting precise metrics for insightful analysis
18:00 Implementing email flows without sending any emails
22:00 Analyzing segments for subscriber behavior insights
Hashtags: #EmailMarketing #EcommerceSuccess #AnalyticsStrategy #MarketingInsights #DataAnalysis
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Aug 9, 2023 • 43min
Bonus: Unveiling the Future of E-Commerce with AI-Powered Concierges
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Join us in this insightful episode as we sit down with Shauli Mizrahi, the co-founder of an innovative AI-powered concierge for e-commerce businesses. Shauli shares the fascinating journey of developing a cutting-edge system that combines AI language models with behavioral analytics to revolutionize customer interactions in the e-commerce landscape.
Get 20% off from REP AI for 6 months! Code: DTC20
Discover how their AI concierge enhances customer support, drives conversions, and personalizes the shopping experience. Shauli dives into real-world success stories and explains how the integration of AI technology is reshaping the way brands engage with customers online.
We explore the challenges of developing AI systems that understand customer intent and tailor responses accordingly. Shauli also envisions the future of AI concierges and their potential impact on various industries beyond e-commerce.
Tune in to explore the boundless possibilities of AI in revolutionizing customer engagement and learn how AI-powered concierges are shaping the future of online retail.
Get 20% off from REP AI for 6 months! Code: DTC20
Timestamps:
00:00 Introduction to podcast and guest, Shauli Rozen.
02:45 Revolutionizing customer engagement with AI.
11:30 Real-time support and enhanced customer satisfaction.
16:10 AI-driven recommendations and increased order values.
24:20 Integrating HelloRep.ai into different strategies.
Hashtags: #AI #CustomerEngagement #HelloRep #DTCpodcast #AIRevolution #AverageOrderValue #CustomerSupport #Integration #CompetitiveEdge
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Aug 7, 2023 • 31min
Ep 328: Mintier Disrupts the Oral Health Space with Jessica Donati and Rhaelyn Gillespie
Jessica Donati and Rhaelyn Gillespie, co-founders of Mintier, the oil-based, sugar free breath serum disrupting the oral health space. They discuss their product's origin story, Kickstarter launch strategy, successful ad and email tactics, current Amazon ranking, and plans for a new product. They also talk about leveraging social media, TikTok, and newsletters, as well as admiring other brands in the beauty space.