
DTC Podcast
Weekly discussions between disruptive direct to consumer ecommerce brands and our amazing team about marketing, funnels, and everything scaling related. Subscribe to our newsletter for highlights and step by step tactical insights 👉🏻 📦 directtoconsumer.co
Latest episodes

Jun 16, 2023 • 30min
Ep 313: Make Better Ads Faster with Generative AI: Here's How | AKNF
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It's All Killer No Filler and Today we're checking in with AI maverick Austin from Pilothouse Studios.
Austin walks us through his philosophy of using AI as well as his complete process for using ChatGPT, MidJourney and Adobe Image Fill to create mind blowing ads, and even better briefs.
We'll learn the biggest do's and do nots when it comes to using AI for ad creative as well!
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Jun 14, 2023 • 32min
Bonus: SMS Wars: Postscript's Alex Beller on Conversational SMS, Good Faith Industry Standards, and Zigging on AI
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Welcome to DTC Podcast, I'm Eric Dyck. Today I was thrilled to catch up with my old friend Alex Beller, who I met as he was just starting Postscript, a man recognized as a true domain expert in SMS marketing.
Alex is on a mission to prove that Brand's SMS revenue can be their number one channel, and in the pod he lays out a road map to get there including best in class, specific examples of how brands are using conversational commerce and real live human intervention in their SMS flows to increase conversion rate and customer LTV, and how 95% of brands are still not using SMS to its full potential.
You'll hear how Alex and Postscript are zigging on AI, beefing one twitter, and pricing things transparently....
Check your text messages later, you better listen to this one...
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Jun 12, 2023 • 41min
Ep 312: Restful Living with Wilet: A Rebranding Journey | DTC Podcast Interview - Vivian McCormick
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Hello and welcome to DTC Podcast, I'm Eric Dyck, and today we're joined by Vivian McCormick, Co-Founder of Wilet.
We discuss:
How to turn an unwelcome rebrand into an opportunity to address a broader audience
The Power of Showrooms and Pop up stores to enhance a DTC brand's Customer Journey
Amplifying brand messaging through influencers, community engagement, and the power of organic content
Don't miss out on this episode filled with tips and inspiration for building a legacy brand that resonates with its audience.
Timestamps:
0:00 Introduction
9:15 Introducing the linen-cotton blend and expanding the product range
17:55 Utilizing influencers to amplify brand messaging
22:10 Building a community around the rest-focused brand
26:35 Exploring opportunities for whitelisting influencer posts
30:05 Getting creative with platform utilization for brand growth
#RestfulLiving #WiletBrand #RebrandingJourney #PrioritizeRest #LegacyBrand
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Jun 9, 2023 • 23min
EP 311: Maximizing eCommerce Email Marketing for Q4 | Boost Sales & Retention | AKNF
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More intent, more sales -- how dynamic content can be used on autopilot year round
In this podcast episode, Eric interviews Jordan Gordon, the Head of Retention at Pilot House, who shares valuable insights on how to transform your Klaviyo email marketing into an Amazon-like experience for your products. The conversation revolves around enhancing the quality of intent at the top of the funnel and adopting a paradigm shift in email marketing strategies.
They delve into the distinction between static emails (sent to everyone) and dynamic emails (segmented based on zero-party data). Jordan explains the power of trigger emails, which are tailored to specific user actions, leading to higher engagement and conversion rates.
The discussion emphasizes the importance of overcoming analysis paralysis and providing a curated selection of products that promote discoverability. Jordan presents visual prompts and strategies for implementing dynamic email marketing effectively.
One interesting point raised is the potential of SMS as a thriving channel, with the suggestion that it may even surpass email for some growing brands. They discuss the significance of meeting customers where they are with personalized data across various marketing channels.
The episode concludes with ideas for creating a year-long email flow, including incorporating seasonal frames to keep content engaging.
00:00:00 - Introduction
00:01:30 - Paradigm shift in email marketing and improving the quality of intent
00:06:00 - Building a continuation flow for a large and dynamic catalog
00:10:00 - The importance of overcoming the paradox of choice and improving discoverability
00:13:50 - Back populating the flow and spreading the value across the customer journey
#eCommerce #EmailMarketing #Q4Strategy #CustomerRetention #BoostSales
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Jun 5, 2023 • 35min
Ep 310: The Future of Direct Mail and Marketing | DTC Podcast Interview with Drew Sanocki
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Hello and welcome to the DTC Podcast, I'm Eric Dyck. Today, we're privileged to have a chat with an eCommerce legend, Drew Sanocki. Introduced to me by Ezra Firestone as one of his main e-commerce mentors, Drew's forged his path in the early days of ecommerce as something of a turnaround specialist, sent into legacy brands to help them transition into ecommerce, with a special focus on catalog or direct mail marketing. Fast forward to today, where Drew leads PostPilot during the renaissance of physical mail as a strong middle of funnel for DTC brands.
You'll hear Drew's top turnaround toolkit, which focuses mainly on profitability over growth, Marginal CaC over CaC, and a trend back toward both physical storefronts as well as physical mail marketing...
If you're thinking about dropping a postcard to your customers this summer, don't miss this one...
Timestamps:
2:35 The Genesis of PostPilot: Extending Marketing through Direct Mail
6:12 The Effectiveness of Direct Mail for Customer Retention and Acquisition
9:40 The Time Windows and Attribution of Direct Mail Campaigns
17:30 AI in Copywriting and the Unique Value of Human-Crafted Sales Letters
27:40 The Return to Baseline Growth in E-commerce
30:00 The Story of Twitter's Early Days and the Value of Human Connections
#directmail #marketingstrategy #ecommerce #customerexperience #AIinmarketing
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Jun 2, 2023 • 23min
Ep 309: Maximizing Amazon Advertising Performance: Budgets vs. Bids | DTC Podcast AKNF
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It's All Killer No Filler and today we're diving deep on Amazon Ads Budgets.
Join Clifford and Rob from the Amazon team as we discuss why:
Bids are the actual tool to control your ACOS
Moving a bid up or down is the lever to control whom your ads are being shown to - AND which placements they’ll land in!
Budgets are just a stop gap for spend - they leave money on the table
When campaigns are budget capped, you don’t necessarily stop spending on those keywords
By having the correct bid your campaigns can naturally adjust to demand (spending more or less depending on the day)
0:03:00 - Why bids should control Amazon ad spend
0:08:00 - The impact of ads on organic sales
0:14:00 - Managing campaigns through segmentation
0:18:30 - The role of budgets as risk prevention tools
0:21:30 - Strategies for Prime Day and budget allocation
#AmazonAdvertising #BudgetsVsBids #PrimeDayStrategies #OrganicSales #CampaignOptimization
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May 29, 2023 • 36min
Ep 308: Manifesting Your Dreams with Samantha from Maniscripting | DTC Podcast
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Welcome to another exciting episode of the DTC Podcast, the go-to place for all things related to direct-to-consumer businesses. In this episode, we're joined by Samantha Kozuch, the founder of Maniscripting, a revolutionary journal company that was birthed during the uncertainty of the COVID-19 pandemic.
Samantha takes us through her entrepreneurial journey, starting as a fitness professional and influencer before transitioning into an online business coach. The pivot to creating Maniscripting came from her innate passion for self-expression and a desire to fill a gap in the market she discovered during the pandemic.
In our conversation, Samantha opens up about the challenges of maintaining originality in a competitive space, the evolution of her business, and the importance of community-building and influencer marketing in their growth strategy. She gives us a peek into their ambitious plans for 2023, which include potential partnerships and the introduction of new products.
Samantha's story is a testament to the power of following one's intuition and the value of learning through online resources. So, whether you're an aspiring entrepreneur or a seasoned business owner looking for fresh insights, this episode promises to be a treasure trove of practical wisdom. Stay tuned!
Timestamps:
02:30 The power of manifestation and creating vision boards
06:10 The suppressed knowledge of our innate abilities
08:45 Building a community around Maniscripting
19:45 Act as if: Becoming the person who attracts success
22:10 Scaling the business and future goals for Maniscripting
27:50 Manifesting personal and business growth
#Manifestation #LawOfAttraction #ManifestYourDreams #SuccessMindset #GoalSetting #Entrepreneurship #DTCPodcast
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May 26, 2023 • 36min
Ep 307: Mastering Attention Triggers for TikTok Ads | Boost Engagement and Conversions | AKNF
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Join Avery and Cam for a discussion of the 5 critical Attention Triggers you need to build into your creative to make sure it grabs and keeps your customers' attention in their first three seconds of an ad.
1. Music:
Trending music v. corporate music
Sped up music
We only have a limited amount of attention to work with on TT so want to show off and highlight the best parts of the song
Remixes
Have a product that looks great in use? Slap a sped up night version of a 2000s hit on there.
This is a great low lift iteration opportunity as well. Take your winner and try some fresh tunes with it.
2. Transitions:
This type of content is riiiiipe for before/afters (which Tiktok is a lot friendlier to than Meta).
A lot of transition trends start off as thirst traps which provides a very silly opportunity for brands.
3. Movement:
Get animated right from the jump, eliminate the millennial pause.
People see so many talking head videos on platform. Get up, move around, and feature an activity.
Take your top talking head review and instead have someone using the product and speaking to it (think GRWM videos, those girlies are always moving, always doing something)
If I’m selling something like a travel mug the juice of the product/video isn’t going to be talking about that mug sitting at home. It’s gonna be showing that mug going everywhere with you for the day.
Founders story videos are a great place to insert some movement in an otherwise stale concept. Don’t just sit in front of the camera and talk about your product get up, show us how it works, show us the warehouse, office etc.
4. Text:
Simple and a top performer.
One of the easiest iterations as well.
Think specifically about what text is on the screen within the first 3 seconds of the ad.
Is it encouraging someone to view more
Is it funny?
Does it peak curiosity?
Make sure your font is right for Tiktok.
5. Emojis:
SO fun. Modern day hieroglyphics.
Can use these similarly to how we use text to encourage someone to:
Be funny
Encourage longer views
Peak curiosity
6. Brands:
I finally got my hands on the (brand) (product).
If possible, also show the logo in the ad. Is it on the box? On the product? Can help especially TOF to start building some familiarity with the brand.
#TikTokAds #AttentionTriggers #BoostEngagement #BeforeAndAfter #CreativeAdvertising #EngagingAds #AttentionTriggers #BoostConversions #ReelsAds
Timestamps:
00:03:30 - Auditory Triggers: How to leverage music to grab attention
00:10:50 - Before and After: Unlocking the power of transformation in your ads
00:11:30 - Applying thirst trap transitions to various consumer products
00:12:30 - Subverting expectations and delighting viewers with unexpected content
00:14:10 - Experimenting with timing and leaving viewers curious with a strategic ad approach
00:18:50 - Separating audio and visual components to incorporate movement clips for improved performance
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May 23, 2023 • 42min
Ep 306: "Enlightened Hospitality" and the Secret to Killer CX with Eli Weiss from Jones Road Beauty
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Get ready to dive into the world of personal branding, content creation, and customer experience in this thought-provoking interview, with Eli Weiss, Director of CX for Jones Road Beauty. Discover the cringy allure of following trends, the rise of volume-driven content, and the potential impact of AI. Learn why authentic connections and real value matter more than ever. Join the conversation on balancing efficiency and personalization, the power of human touch in business, and the secrets to creating meaningful customer experiences. Don't miss insights on tools for CX, the art of balancing AOV and LTV, and the role of enlightened hospitality in e-commerce. Tune in for a captivating exploration of personalized experiences, team structures, and the everlasting quest for customer loyalty. It's time to challenge tradition, adopt strategic thinking, and unlock innovative ways to enhance your brand's customer experience journey.
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28 snips
May 19, 2023 • 29min
Ep 305: CRO Optimization in 2023: Strategies and Tools for Landing Pages | AKNF
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Join Brett, Innovation Lead at Pilothouse on an in depth exploration of CRO best practices in 2023, Brett's suggestion for a post click tech stack that maximizes flexibility, page speed, and data capture.
As always, the complete set of talks is available on our website for only $199
Work with Brett, and Pilothouse ➝https://pilothouse.co
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Timestamps:
00:02:20 - The core principle of CRO: Delivering what users are looking for
00:05:00 - Advantages of landing pages in optimizing conversions
00:09:30 - Key elements to optimize on landing pages: skimmable content, font weights, and colors
00:17:00 - Displaying social proof through custom widgets, embedded reviews, and GIFs
00:21:40 - The significance of above-the-fold content on PDPs
00:26:30 - Streamlining navigation menus for easy interaction
#CROoptimization #LandingPages #DigitalMarketing #UserExperience #ConversionRateOptimization
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